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Tucker, GA
... potential for improving workflow ·Merged and assigned profiles for internal employees ·Utilize JAVA program to manage call center metrics, lead call calibrations, and perform random-sample audits on email and chat sessions ·Provide support for ...
- Feb 23
Atlanta, GA, 30303
... Call center Liaison for any and customer related issues. Technical Support Manager ASSOCIATED SOFTWARE CONSULTANTS ORGANIZATION 1984 to 1987 Managed a technical support team that coordinated the delivery and onsite setup of systems configured with ...
- Feb 23
Atlanta, GA
... to December 2020 • Managed customer accounts • Greeted customers • Resolved customer issues • Worked in the inbound call center • Created call center scripts • Collected and documented orders • Responded to inquiries and issues • Responsible for ...
- Feb 21
Atlanta, GA
... SKILLS leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and ...
- Feb 20
Atlanta, GA
... and evaluated agent interactions within the Mobile Operations Center (MOC) • Provided targeted feedback and coaching to ... 2013 – October 2016 • Exceeded client expectations for call performance and work adherence • Received monetary bonuses ...
- Feb 20
Atlanta, GA
... Perimeter College Decatur, GA RC Contract Work/ Atlanta, GA 2016-2019 Benefit Specialist/ Morneau Shepell Educated and enrolled employees on various health benefit plans, cost and effective date during open enrollment in a fast-paced call center. ...
- Feb 20
Jonesboro, GA
E X P E R I E N C E TRAINING COORDINATOR/DIRECT CARE PROVIDER I 6/2013-6/2019 InCommunity Atlanta/Roswell Viewed New Hire Onboarding paperwork for accuracy Facilitated training (classroom or individual) assists NCI Instructors with training and...
- Feb 20
Jonesboro, GA
... Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. SKILLS Escalation Management Customer Service Service Recommendations ...
- Feb 20
Atlanta, GA
... Customer Service Representative, Publix August 2020-September 2021 ·Efficiently managed customer calls in a fast-paced call center environment. ·Followed up with customers to offer additional support and check resolution satisfaction. ·Delivered ...
- Feb 20
Atlanta, GA
... - Current Center For Disease Control – Atlanta, GA Answered customer telephone calls promptly to avoid on-hold wait times. ... Reduced average call time 25% with optimal call control and proper use of internal knowledge bases. Virtual Customer Service ...
- Feb 18