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Aurora, IL
... Tools and Platforms Microsoft Office 365, Windows 10, Microsoft Server 2003 to Server 2016, Microsoft SCCM, Mac OS, Microsoft Azure, MDT and USMT, MS Exchange Server, Veeam Backup, Sophos, Ring Central, Symantec, Bitlocker, Cisco and Avaya Phone. ...
- 2021 Jan 13
Berwyn, IL
... Use of Cisco phone system and troubleshoot Avaya, Vertical Edge and Nortel phones for Ulta Beauty stores. Use of Dameware mini remote control for supporting stores POS /registers and corporate user computers. Use of Cherwell (CRM) as ticketing ...
- 2020 Dec 18
Chicago, IL, 60602
... 1992 (Honor Roll Student) GPA 3.8/4.0 Computer Skills Software - MS Office, SAP, AS400, Med soft, Lawson, Navision, Avaya HRQ, TSO, TPX Functional Skills - Systems ADP, Payroll, Medical Records Learns new software applications quickly Other ...
- 2020 Dec 03
Chicago, IL, 60628
... Using Safe Trace and Avaya system, set up and assign call lists as needed by reviewing donor center appointments and blood inventory, seminars and staff meetings as directed by department Manager. •Provide coaching and assistance to help staff ...
- 2020 Nov 02
Chicago, IL
... Directory, DNS, DHCP, Group Policy, CAT5) VOIP (CISCO, AVAYA) Ticketing Systems (ServiceNow, HP) Certificates Certified Computer Technician CompTIA CompTIA A+ (COMP001020359087) 12/2011 License Driver's License Illinois Secretary of State 05/2018
- 2020 Oct 20
Arlington Heights, IL
... ADP Customer Relationship Management Software to the Higher Gear CRM application and back Installed and configured NEC digital phone system to an Avaya Phone system with voice mail Setup, configure and maintain LAN and Wireless Networks Visteon Inc. ...
- 2020 Oct 19
Arlington Heights, IL
... in Call Center Technologies(IVR, Avaya Aura Experience Portal, CTI, Call Recording, Call Management, Call Routing) ·Worked on Mobile-Based(IOS & Android) using Perfecto simulator, Web Based, Client Server and Standalone (Desktop) applications. ...
- 2020 Oct 14
Elk Grove Village, IL
... • CMS (AVAYA) and ICM (CISCO) EDW. • AWS (Amazon Web services) • Associate and acquainted with CMS / ICM (AVAYA & CISCO Call Center Technology) Enterprise Database warehousing, Big Data. • Salesforce, Autotask, Office 365 & Google cloud apps admin ...
- 2020 Oct 08
Chicago, IL
... Edwards *Avaya *Intuit Quickbase *Siemens HiPath *Verint *BoldChat *KRONOS *ServiceNow *Oracle *Smart Client *MS Outlook / Excel / Word *Google Drive / Sheets EXPERIENCE: Manager Customer Service Contact Centers Order Management (NA/LA) 2019 to ...
- 2020 Jun 26
Chicago, IL
... Cisco ViewMail for Outlook, Google Drive, WSUS 3, Cisco AnyConnect, Cisco UC Manager 12.5, vCenter 5.5, Active Directory, Exchange 2010, Veeam Backup 9, Backup Exec 2010, Microsoft Dynamics CRM, Avaya Phone System, ZENworks 11, Commvault Backup. ...
- 2020 Jun 24