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Stone Mountain, GA
... Skills Tax return preparation Regulatory compliance Correspondence Account reconciliations Microsoft Office Proficient Accounts and Operations Management Avaya CMS Call Monitoring Tax Preparation Healthcare systems – Cerner Scheduling, Cerner ...
- 2022 Jul 22
Dacula, GA
... Implemented and maintained Avaya IP Office PBX telephone system (35 handsets), including conference calling, softphone and voicemail pro. Created effective IT policies concerning appropriate use of company equipment, loaner equipment, appropriate ...
- 2022 Apr 29
Duluth, GA
... •Gained knowledge of using csg, wfx, icoms and avaya applications as applicable to my role. •Maintained minimum average handle times when handling phone calls. Concordia University September 2017 – December 2018 Help Desk Technician •Troubleshooting ...
- 2022 Apr 11
Stone Mountain, GA
... Issues Work Experience: 2010-12 Wipro Technology- Hospira Project, Affinia Receive calls from International customers in our Avaya and Cisco phone system, create tickets with Remedy Management Software and escalate issues requiring real-time actions ...
- 2021 Aug 08
Snellville, GA
Jimi McIntosh **** ***** ******* ** Snellville, GA 30039 404-***-**** ONLY CERTIFICATIONS / TRAINING Avaya S8800, S8700, S8500 and S8300 series, CMS, CTI, VOIP, SIP, ACD, Redundant Processors, and Modular Messaging. Nice Call Recordings, I-3 ...
- 2021 May 10
Suwanee, GA
... (billing system), Business Element Manager, Number Portability Administration Center (NPAC), PathTrak (troubleshooting), DOCSIS/HSD Tools, WatchTower, Xray, Einstein360, IMS, BTS, ICOMs, Microsoft office and Avaya phone system and call reporting. ...
- 2021 Apr 05
Duluth, GA
... Programmed applications in ASP.NET, MS Windows server, PHP MySQL, C, C+, C#, VB, Java EE Avaya Systems VOIP Servicing, routing, and programming. Maintained ERP, CRM, MX Mail, Advance Directory, and Symantec Security Servers Education University of ...
- 2021 Mar 13
Buford, GA, 30518
... § Implement and maintain the Avaya/Lucent phone system which included installing all wiring, network cable and equipment. Duties also included the training as well as the documentation to be written. § Obtain and compare pricing for any and all work ...
- 2020 Nov 25
Lawrenceville, GA
... experience Proficient in: Microsoft Office Suite (including MS Project), SharePoint, Remote Desktop/Virtualization, SolarWinds, Avaya softphone, ServiceNOW, Splunk, Breeze, Active Roles, Multi-Factor Authentication (MFA), McAfee, and PowerBI. ...
- 2020 Aug 25
Suwanee, GA, 30024
... Strong Help Desk/Deskside support background maintaining and troubleshooting Wireless security and Wireline communications, Avaya/Nortel PBX, Blackberry, i-phone, and Android cell phones as well as onsite support for operating systems and network ...
- 2020 Aug 03