| Resume alert | Resumes 1 - 10 of 11 |
Building Automation A Team
Augusta, GA
... 2016 Telecomm Analyst Worked as a telecomm analyst on Avaya VOIP phone system for US ARMY Ft. Benning Avaya Phone, Terminate, Test, and Troubleshoot various style connectors and cables connectors. Connect wires and cables to terminals, attaches and ... - Feb 19
... 2016 Telecomm Analyst Worked as a telecomm analyst on Avaya VOIP phone system for US ARMY Ft. Benning Avaya Phone, Terminate, Test, and Troubleshoot various style connectors and cables connectors. Connect wires and cables to terminals, attaches and ... - Feb 19
Proficient in windows, outlook and any other internal software program
North Augusta, SC
... Utilized the Avaya phone system to keep accurate counts of inbound and outbound calls along with comments placed on account documentation action taken on each phone call. Processed and maintained billing accounts and payment collection for over 40 ... - 2023 Jan 21
... Utilized the Avaya phone system to keep accurate counts of inbound and outbound calls along with comments placed on account documentation action taken on each phone call. Processed and maintained billing accounts and payment collection for over 40 ... - 2023 Jan 21
Customer Service Representative
Augusta, GA
... to find proper solutions to resolve customer escalations 120+ calls, chats, and emails on a consistent basis Uses time management in Avaya system to follow protocol for dispositioning cases, notating customer cases, and following schedules. ... - 2022 May 26
... to find proper solutions to resolve customer escalations 120+ calls, chats, and emails on a consistent basis Uses time management in Avaya system to follow protocol for dispositioning cases, notating customer cases, and following schedules. ... - 2022 May 26
Support Manager
North Augusta, SC
... processes for an International Call Center utilizing Verint and Avaya telephony applications as well as others. Perform remote phone and on-site tuning and trouble-shooting of servers, PC’s, LAN/WAN and wireless systems. Perform upgrades, system ... - 2018 May 25
... processes for an International Call Center utilizing Verint and Avaya telephony applications as well as others. Perform remote phone and on-site tuning and trouble-shooting of servers, PC’s, LAN/WAN and wireless systems. Perform upgrades, system ... - 2018 May 25
Analyst (Sales), System Analyst Support, Sales Manager
Augusta, GA
... during weekly meetings Setup and reimage all department computers Managed a Predictive Dialing System Administrator: Avaya Campaign Director and Producer application Provide technical support to outbound call center: Departmental Applications ... - 2017 Jun 24
... during weekly meetings Setup and reimage all department computers Managed a Predictive Dialing System Administrator: Avaya Campaign Director and Producer application Provide technical support to outbound call center: Departmental Applications ... - 2017 Jun 24
Customer Service Management
Augusta, GA
... Development Team Leadership Customer Experience TECHNICAL SKILLS & CERTIFICATIONS Software/Applications: ITSM/Remedy, Avaya Call Recorder (ACR), DISA CRM/RightNow, SharePoint, Windows XP, Windows 7 & 8, Microsoft Word, PowerPoint, Outlook, and ... - 2017 Feb 18
... Development Team Leadership Customer Experience TECHNICAL SKILLS & CERTIFICATIONS Software/Applications: ITSM/Remedy, Avaya Call Recorder (ACR), DISA CRM/RightNow, SharePoint, Windows XP, Windows 7 & 8, Microsoft Word, PowerPoint, Outlook, and ... - 2017 Feb 18
Information Technology Active Directory
Augusta, GA
... V3 Foundations certifications 1st qtr 2017 Skills and Competencies Network management and support Desktop management and support Avaya PBX and telephony administration EMC Avamar database administration via Share point Project team lead member for ... - 2017 Jan 12
... V3 Foundations certifications 1st qtr 2017 Skills and Competencies Network management and support Desktop management and support Avaya PBX and telephony administration EMC Avamar database administration via Share point Project team lead member for ... - 2017 Jan 12
Manager Project
Augusta, GA
... developed comprehensive solutions to optimize IP voice applications network * Served as an integral part of the PMO, TTMC, Change Control, and Architectural Council groups * Applications supported: AT&T Business Direct, Verizon VEC, Avaya Site ... - 2012 Nov 07
... developed comprehensive solutions to optimize IP voice applications network * Served as an integral part of the PMO, TTMC, Change Control, and Architectural Council groups * Applications supported: AT&T Business Direct, Verizon VEC, Avaya Site ... - 2012 Nov 07
Customer Service Software
Augusta, GA
... • Assisted in researching contract related issues for payment processing after install 2008 to URBAN OUTFITTERS - Trenton, SC 2009 IT Support Specialist • Provided support for Avaya phone system during outages • Provided special support for all ... - 2012 Mar 26
... • Assisted in researching contract related issues for payment processing after install 2008 to URBAN OUTFITTERS - Trenton, SC 2009 IT Support Specialist • Provided support for Avaya phone system during outages • Provided special support for all ... - 2012 Mar 26
Customer Service Manager
Augusta, GA, 30909
... IIS Server administration, Lotus Notes Domino Server / Client, MS SQL 2000, VERITAS Server Backup, Symantec Enterprise Antivirus, IBM Director, CITRIX and VPN based mobile/remote computing solutions, Cisco VPN, Win Batch, VNC, and Avaya Telecom. ... - 2012 Mar 22
... IIS Server administration, Lotus Notes Domino Server / Client, MS SQL 2000, VERITAS Server Backup, Symantec Enterprise Antivirus, IBM Director, CITRIX and VPN based mobile/remote computing solutions, Cisco VPN, Win Batch, VNC, and Avaya Telecom. ... - 2012 Mar 22