Teleperformance Greece Joined: October 13, 2020
Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe and the Middle-East, and in 2004 it started becoming a major multilingual destination for Europe, the Middle East, and Africa. Today, it is a global multilingual destination serving over 140 markets in 40 languages & dialects and employing more than 8,700 people from 109 nationalities.
A Quality Management Certified Company and in full alignment with the Group’s Performance Management Process and Standards; Teleperformance Greece operates today out of six Multilingual Hubs in Athens, two in Thessaloniki, and two more in Chania, with a combined capacity of more than 11,000 interaction Experts’ workstations.
We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, and Travel area and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.
Having the proven ability to recruit and retain highly skilled top performers, with state-of-the-art technology Sites (all with active BCP, DRP and Security processes based on PCI DSS & ISO 27001 standards) and -most of all- with a performance-driven orientation that results in the consistent achievement of KPIs, CSAT, ESAT, NPS, and QA scoring; Teleperformance Greece was honored to be named the ‘Best Multilingual Contact Center’ at the European Contact Centre & Customer Service Awards (ECCCSAs) for three consecutive years (2017, 2018 and 2019).
We are a team of 300,000+ passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.
For almost four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.
As one of the world’s largest private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.
Research and Development
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
Quality Management Certified
A Quality Management Certified Company and in full alignment with the Group’s Performance Management Process and Standards.