Infrastructure Support - Intermediate

Position: Infrastructure Support - Intermediate

Location: Columbus, Ohio / Plano, TX

Duration: Contract

Job ID: 172222

Job Overview:

We are seeking an experienced Infrastructure Support professional to join our team in Columbus, Ohio. The ideal candidate will possess domain expertise in the service, functional area, or infrastructure supported, along with a deep understanding of infrastructure components and their management. This role involves ensuring operational stability, monitoring production environments, and participating in incident resolution and service restoration.

Responsibilities:

Provide end-to-end application or infrastructure service delivery to support business operations.

Execute policies and procedures to ensure operational stability and availability.

Monitor production environments for anomalies, address issues, and utilize standard observability tools.

Escalate and communicate issues and solutions to stakeholders, participating in incident resolution and service restoration.

Engage in incident, problem, and change management for full stack technology systems, applications, or infrastructure.

Participate in bridge calls and communicate effectively with individuals at all levels.

Administer and troubleshoot Mainframe-related components.

Collaborate in large teams to achieve organizational goals.

Qualifications:

Bachelor's degree in information systems or a related discipline, or a 3-year technical degree.

4+ years of experience in Mainframe Operations.

Experience with Mainframe System and Batch Operations specifically in IBM Z series

Proficiency in tools such as Netcool, Control-M, CA7, Zeke, and Mainframe Console.

Knowledge of Mainframe IPL (Initial Program Load).

Basic knowledge of hardware break fixes and storage functions is an advantage.

Strong problem-solving skills and decision-making ability for complex problems.

Excellent oral and written communication skills.

Ability to identify and implement automation opportunities.

Effective listening skills and the ability to work well in a team environment.

Attention to detail and adherence to policies and procedures.

Ability to learn and apply technical information in a fast-paced environment.

Additional Information:

Dress Code: Casual

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

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Pay Range: $40 - $45

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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