Customer Service Representative

Summary of Position

The Customer Service Representative plays a crucial role in serving customer needs by ensuring that all customer orders are processed and finalized in a timely, reliable and error-free manner. This role also includes comprehensive customer master data maintenance, which is updated regularly and quickly as possible in accordance with company specifications and local software processing options.

The Customer Service Representative reports to Customer Service Manager.

Essential Functions

Acceptance of orders by phone, fax or email

Verification of data essential for the processing of orders in cooperation with all production sites

Prompt entry of orders into the system in compliance with deadlines

Invoice corrections / credit notes and recalculations

Dispatch of mailings and information letters

Coordinate delivery schedules and provide timely information to customers and account managers regarding maintenance or delivery changes/failures.

Review and communicate weekly product availability

Price maintenance of all products in the corresponding program

Adheres to internal company policies and processes

Requirements

Min. 1 year of experience with processing customer orders

Excellent organizational skills

Strong customer orientation

Willingness to learn and develop your skills further

Very good PC skills (MS Office)

English

Nice to have Experience/Skills:

Experience with E1 ERP system

Competencies