Service Coordinator

Position Summary:

Responsible for coordinating service contract processes and customer support for the Hospital Division. This includes follow-up on service quotes, client communications, system updates, and internal coordination with various teams to ensure timely and accurate service delivery.

Key Responsibilities:

Respond to customer inquiries via phone, email, or text related to service contracts.

Maintain and update contact lists of hospitals and clinics in Puerto Rico.

Collect required information to generate accurate service quotes and follow up on their status.

Track customer interactions, progress, and outcomes in Salesforce.

Monitor reports related to installations, repairs, and services performed outside of existing contracts to identify new opportunities.

Log leads, service opportunities, and follow-up actions in Salesforce and communicate them to the appropriate sales teams.

Coordinate customer satisfaction surveys, compile results, and issue reports.

Support administrative tasks such as document handling, correspondence, phone support, and online research.

Process service billing and ensure finance receives necessary documentation.

Assist in scheduling installations, preventive maintenance, service requests, or part orders.

Serve as backup for the Reception area when needed and participate in internal meetings or training sessions.

Continuously seek process improvements aligned with the company's efficiency model.

Job Requirements:

High school diploma and at least two years of college or technical coursework in a related field.

Minimum one (1) year of experience in customer service, coordination, or administrative support.

Strong communication skills in both English and Spanish (verbal and written).

Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.

Experience using CRM or workflow systems (e.g., Salesforce) is preferred.

Strong attention to detail, organization, and ability to handle multiple tasks simultaneously.

Ability to identify priorities, follow up consistently, and work with minimal supervision.

Comfortable working in dynamic environments and collaborating across teams.

Availability to work flexible schedules and extended hours if needed.

Professional demeanor and a strong commitment to internal and external customer service. Equal Employment Opportunity Employer.