Junior IT System Administrator (m/f/x)

In Germany and Europe, YOGI TEA GmbH has been the leading supplier of Ayurvedic herbal and spice teas from controlled organic cultivation for over 50 years. Our philosophy is: "Feel Good, Be Good, Do Good", because only those who feel good can give good things back. An important part of our corporate philosophy is our involvement in social projects around the world.

To strengthen our team, we are offering the following permanent full-time position (40 hours per week) at Hamburg HQ at the earliest possible date:

Junior IT System Administrator (m/f/x)

In your future role, you will be responsible for all internal helpdesk inquiries and will ensure smooth IT operations. As part of the global IT team, you will participate in regular global and local meetings and work with various departments to support the sustainable, long-term growth of YOGI TEA in Europe.Bitte lesen Sie die Informationen in dieser Stellenausschreibung sorgfältig durch, um genau zu verstehen, was von potenziellen Bewerbern erwartet wird.

Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English

Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely

Coordinating and performing installation and maintenance of hardware and software (e.g., provision of Windows-based laptops, performing Windows upgrades)

Providing support for setting up peripheral devices (e.g., printers, webcams, mobile devices)

Creation and updating of technical documentation, manuals, and FAQs

Documentation of equipment inventory and support in tracking hardware assignments

Contact person for external services for printers, telecommunications, and mobile phones

Support in the introduction of new software tools and IT training initiatives

Completed IT training or comparable IT-related further education

Initial professional experience in IT support or system administration

Basic network knowledge and experience with ticketing systems (e.g., Freshservice or comparable systems)

Good knowledge of Microsoft products such as MS Office 365, MS Teams, Azure Active Directory

Team player with a hands-on mentality and good documentation and communication skills

A structured and proactive approach to work and a strong focus on finding solutions

Excellent German skills and good written xjliken and spoken business English

Resume in English

A responsible, varied, and exciting range of tasks

Collaboration in the diverse and interdisciplinary day-to-day work of the IT department

One social day per year to give something back to the environment or society

Performance-related compensation package

Attractive additional benefits such as a Deutschlandticket, bike leasing, and a corporate benefits program

Celebrating joint successes and having fun at company events

A multicultural and international working environment

Opportunity for mobile working, workation and sabbatical

Workplace in Hamburg with fresh fruit, good coffee, and the best tea