Home Health Care Navigator

Overview

Otterbein is a not-for-profit, faith-based ministry that is a national leader and innovator in retirement living communities and long-term care. Otterbein is seeking a Home Health Care Navigator, to assist in the growth of our Home Health ministry. Otterbein Home Health compliments already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein. The position will be responsible for Bellefontaine, Marysville, Dublin and New Albany, Ohio.

If you're looking for an opportunity to serve in a mission-focused ministry committed to transforming the model of elder care delivery across the United States, this opportunity is for you.

At Otterbein, you're more than an employee, you're a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

The role of the Home Health Care Navigator is to drive post-acute skilled Home Health service census results for the Bellefontaine/Marysville/Dublin/New Albany Ohio areas. The position will work with the Otterbein Small House Neighborhoods, Otterbein SeniorLife Communities (IL/AL/SNF), local skilled nursing facilities, and hospital systems. Additional duties may include participation in the Chambers of Commerce, social/business groups, senior centers and churches in the assigned territory. This position is full time, 40 hours per week.

Responsibilities

Establish and fully develop relationships with assigned contacts (administrators, doctors, social workers, and discharge planners) to drive referrals for patients needing skilled home care services.

Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted locations.

Monitor and maintain targeted census to meet financial goals and assure financial stability for the ministry.

Assist in the development and implementation of the marketing plans for SW Ohio.

Assess potential referrals or potential admissions and work to admit the patient to Otterbein Home Health. This will include gathering the required orders, documentation and communicating with physicians to obtain signatures as needed.

Distribute brochures, fliers and other promotional items to referral sources in the targeted areas.

Work closely and collaboratively with the community and Otterbein team members to ensure an easy transition of patient onto Otterbein Home Health services.

Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals and/or admissions.

Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for referral source.

Performs any other duties as assigned.

Skills

Recognize the autonomy and dignity of all patients/residents.

Communicate a sense of caring, concern, and dignity for patients/residents.

Understand how to place decision-making in the hands of the patients/residents when appropriate.

Make prompt and accurate judgments with regard to patients/resident's care and emergencies.

Work and communicate effectively as part of the self-directed marketing work team.

Interest in caring for the quality-of-life needs of patients/residents.

Establish excellent relationships and ongoing communications with community and ministry personnel in referral marketing, management and decision-making roles.

Qualifications

Education: BA/BS preferred; plus, three to five years of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting.

Experience

Knowledge of data management (customer relationship management) programs preferred.

LPN is required

RN, or social worker with experience as a clinical liaison (preferred).

Excellent organizational/planning/time management skills.

Outstanding verbal and written communication skills to connect with referral partners and patients/residents.

BENEFITS*

Health & Wellness

Medical Insurance with free virtual doctor visits

Vision & Dental Insurance

Pet Insurance

Life Insurance

Employee Assistance Program (EAP) for personal and professional support

Financial Security

401(k) Retirement Savings Plan with company match

Paid Time Off (PTO) that accrues immediately from day one

Paid Holidays for a healthy work-life balance

Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis

Tuition Reimbursement up to $5,250 per year for ANY field of study

Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College

Employee-Sponsored Crisis Fund available for those facing unforeseen challenges

Legal & Identity Theft Protection

Growth & Development

University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts

Multiple Partner Discounts available for various products and services through Access Perks

Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.