Learning and Development Coordinator

As a peak body, the Zoo and Aquarium Association Australasia (ZAA) represents the collective voice of the zoos, aquariums and wildlife parks across Australasia that operate to the highest standards.

We have a progressive, science-based approach to animal welfare. Using the Five Domains Model, ZAA grants accreditation to zoos and aquariums that have clearly demonstrated their commitment to positive welfare. This approach champions welfare from the animal’s perspective and it underpins all that we do.

ZAA and its members lead 100 breeding programs across multiple jurisdictions in support of conservation and community education.

Each year, ZAA members connect 22 million visitors with nature, educate over a million students about wildlife, support 600+ conservation programs and contribute millions of dollars to conservation.

About the Role

We’re seeking a passionate and committed coordinator to help deliver high-quality learning and development opportunities for ZAA members. In this role, you will work closely with subject matter experts to showcase best-practice approaches in species coordination, animal welfare assessment, accreditation preparation, sustainability, and effective business systems. You’ll use strong logistical skills and creative flair to help produce engaging, well-designed resources and materials.

You will also play a key role in increasing member awareness of ZAA’s benefits, including our executive leadership and vocational learning and development programs. This includes driving member engagement and promoting these offerings through ZAA’s communication channels.

Key Responsibilities:

Develop, implement, and track the annual Learning and Development (L&D) plan

Create engaging and high-quality learning materials, including videos, reference guides, presentations, and experience surveys.

Manage learning assets and maintain an organised, user friendly resource and learning hub

Coordinate logistics for the delivery of online and in person learning events, including workshops, webinars and training sessions.

Co-manage B2B communications, contributing content for newsletter and social media channels to promote learning initiatives

Gather and analyse feedback, report on outcomes, and support continuous improvement of learning content, delivery methods, and member experience.

Role Criteria

General skills

Tertiary education

Strong proficiency in Microsoft 365 (Teams, Planner, SharePoint, Word, Excel, PowerPoint), PDF software, Monday.com etc

Proficiency in interactive media; video content creation and editing

Ability to administer website, member portal, YouTube channels, social media etc

Knowledge of the VET sector and training packages

Excellent written communication skills

Interpersonal skills; an ability to engage effectively with all stakeholders

Strong organisational and time management skills, with a high degree of accuracy, attention to detail and commitment to factual representation.

Ability to learn quickly, adapt, and contribute constructively across a variety of tasks and projects

Desirable, but not essential:

Certificate IV in Training and Assessment

Track record of implementing training strategies

Experience with CRM systems

Please note this role requires full working rights within Australia.

What’s on Offer

Diversity makes us stronger, ZAA is an equal opportunity employer

ZAA is a purpose driven organisation, be part of something bigger – contribute to Australasian biodiversity

A collaborative, values-led culture that supports continuous improvement and people development

Enjoy flexible working arrangements – hybrid and flexible hours framework

Role located at Taronga Zoo, Sydney, with available onsite parking