Assistant Store Manager

GV-Versace Outlet Serravalle Scrivia

WHAT YOU WILL DO

Business development

Analyze the business, propose to Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies

Constantly review along with Store Manager the sales and KPIs performance of the store

Support the Store Manager in preparing periodical reporting on competitors, product, potential opportunities

Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity

Team Management

Support the Store Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance and capabilities

Contribute to create and foster a dynamic environment. Enhance team spirit, promote teamwork and maintain harmonious staff relations

Motivate team and build positive morale to drive results through accountability and celebrating successes

Coordinate and make sure staff follow Company guidelines and are held accountable for achieving set goals

Following the Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, dedicating always the right attention to the in-store follow-up after trainings delivered on the brand, products, operations and soft skills

Participate in the daily and weekly in store briefings to motivate, set objectives and show how to reach them

Support with informative and inspiring participation the new staff onboarding experience

Assures staff is groomed, inviting, professional, and knowledgeable on product and related company information

Assist Store Manager in training and development of staff

Client Management

Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience

Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions

Encourages team members to focus on what they would like their clients to feel during a Versace experience

Develop and expand customer base by capitalizing on high-profile clientele and sales

CRM

Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity

Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Support the organization of in-store and promotional events, liaising with merchandising and PR team

Operations

Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)

Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels

Remain in compliance with operational and company policies and procedures

Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

1-3 years’ experience in retail management – luxury experience preferred

Bachelor’s degree in Fashion or Business preferred

Full understanding of specialty retail and store operations

Computer skills, including operation of retail point of sale system, Word, Excel and email

Strong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the market

Good team management skills, with the potential to develop people personally and professionally

Confidence, organization skills, critical thinking and problem-solving skills

Exceptional verbal and written communication skills

Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities

A positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

An entrepreneur with the ability to drive results

Well connected with a strong ability to engage

Elevated customer service skills; a true fashion expert with a passion for sales

A positive, outgoing, high-energy personality able to thrive within a high paced environment

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Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

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