Production Administrative Assistant

Production Administrative Assistant

JES Foundation Repair, A Groundworks Company, is seeking a talented Production Administrative Assistant to join their team in Salem VA!

The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.

Job Responsibilities:

Provide administrative support for timekeeping

Create weekly job packs

Create and close purchase orders

Ensure office equipment is in working order to include scheduling maintenance

Great customer experiences and service is how we built our reputation. You will be the right fit if you believe in serving people and solving problems.

Setting and confirming install dates

Mailing customer information packets

Following up with customers on a variety of issues

Updates customer records for accuracy

What is required to join our team as a Production Administrative Assistant:

High School Degree/GED

1-2 years Administrative Assistant experience preferred

Previous call center or customer service preferred

Must be positive and motivated with excellent communications skills

Ability to adapt quickly to changes in work strategy

Excellent computer skills

Great oral and verbal communication

What we provide for our employees:

Competitive Hourly Pay

Employee Ownership

Superior training will ensure you start with immediate success

Competitive and rewarding, family-oriented culture

Advanced leadership training opportunities

World-class training and support

Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, and 2 weeks paid time off including 6 holidays

Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset their home. When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

Job Description:

Performs a variety of administrative tasks to support the production department

Answers customer calls, schedules and confirms installations, and follows up with customers on a variety of issues

Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure

Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation

Provides tactical support to the production department

Provides customers with excellent and memorable experience

Fosters a positive team environment by building strong relationships and inspiring mutual trust and respect

Adheres to and promotes Company workplace policies and procedures, including but not limited to the policies related to safety and against bullying, harassment, violence or discrimination in the workplace

Acts with the highest degree of professionalism, integrity and respect

Upholds the Company's positive image and reputation in the community

Facilitates a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation

Implements and follows the instructions and direction of management

You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company's discretion