Sales Operations & Support Senior Analyst

POSITION SUMMARY

The Sales Support Specialist, Global Strategic Accounts (GSA), provides critical commercial support to GSA Account Directors. The incumbent will be expected to be the primary commercial support resource for an assigned GSA Account Director, enabling her/him to focus on overall account strategy and customer-facing engagements.

As a key support function for the GSA sellers, this position requires significant collaboration across all Vertiv business functions. Key areas of focus include responsibility for CPQ quotations, order entry, order tracking, customer reporting requirements, product applications assistance, and pipeline maintenance. This position will also involve regular interactions with the customer.

RESPONSIBILITIES

Strong collaboration with the GSA Sales Organization including Sr. Executives, business leaders, and subject-matter-experts.

Intermediary support for product applications and researching and obtaining product related details necessary to support the Account Director and customer inquiries.

Customer Interactions

Comfortable interacting externally with customers as well as internal stakeholders

Prepares and delivers customer specified reporting either manually or via customer e-commerce portals

Participates in miscellaneous customer calls and meetings to support the Global Account Director as needed

Quotations / opportunity management

Initiate commercial quotes by creating a sales opportunity in CRM and customer quotation based upon inputs from the Account Director

Maintain quotation and proposal revisions

Assist Account Director with Deviation of Policy approval requests by submitting and following the process through to completion

Participates in ongoing pipeline review calls and maintains sales opportunities in CRM

Order entry

Complete order entry in a timely and efficient manner ensuring that all proper documentation has been included (technical documents, quotes, purchase order, etc.)

Liaison with Vertiv Order Management and Project Execution Teams to ensure order is properly handed off to next set of key stakeholders

Coordinate and process customer change order requests

Technical support

Broad business unit and product level knowledge to enable effective use of Configure, Price, and Quote tool

Able to understand and seek out application-related questions on behalf of the Account Director to support quote and proposal generation

Commercial Support

Coordinates with customer and accounts payable to resolve any order-related collections issues

Provides an interface into tax department as needed to gather all necessary tax exemption information QUALIFICATIONS

3+ years of experience in a customer service-related role.

Strong technical acumen and ability to understand product applications

PC Tools Skills: Advanced proficiency in Microsoft Word, PowerPoint, Excel and experience is preferred in Oracle Sales Cloud and Order Management systems.

Exceptional communication skills and ability to build strong and diverse relationships within a complex matrix organization.

Bachelor's degree in business, engineering or technology/operations is desirable. TRAVEL REQUIRED

Infrequent (<5%)

About the Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.