Operations Manager

Operations Manager

Are you ready to take the lead in a dynamic restaurant environment? As an Operations Manager, you will inspire and guide your team to foster a positive workplace culture while ensuring exceptional guest experiences. You will play a key role in developing and executing action plans aligned with our company objectives, focusing on staffing, business growth, cost management, and maintaining operational excellence.

Benefits: Once eligible, Operations Managers enjoy:

Medical, Dental, Vision (Company paid Employee Coverage on the first of the month following 60 days)

401K with Employer Match

Paid Vacation and Holidays

Bonuses

Essential Job Functions: Below are the core responsibilities that define this role:

Complete all necessary training, including:

Operations Manager Development Plan

Basic Operations Training

Manager Training

Food Safety Certification (Serv Safe) and Manager Certification

Any additional training mandated by the company

Ensure guests consistently receive outstanding service

Maintain optimal staffing levels by sourcing, interviewing, hiring, and recognizing top talent

Provide effective training, mentoring, and development for team members while holding them accountable for performance

Create efficient work schedules to maximize sales and manage labor costs

Plan and delegate tasks, clearly communicating expectations and adapting as necessary

Uphold standards for service, product quality, and cleanliness

Promote a positive culture and high team morale through leadership and setting a strong example

Drive sales growth and manage profitability through cost control and team development

Build community relationships to enhance sales and service

Control operational costs, ensuring compliance with all company policies and procedures

Conduct performance reviews for crew members and assist with those for managers

Ensure compliance with all company and legal guidelines

Utilize management tools for maintaining accurate and current records

Review daily performance metrics and create action plans to enhance profitability and guest experience

Other Responsibilities:

Resolve guest and team member complaints respectfully and promptly

Maintain clear communication with various departments such as maintenance, training, human resources, payroll, and accounting

Exhibit flexibility in performing tasks beyond the typical parameters of this position

Ensure team adherence to safety guidelines and procedures

Escalate issues to your supervisor when necessary

Perform other duties as required to ensure smooth restaurant operations

Job Qualifications: Candidates must meet the following requirements:

Ability to work a minimum of 45 hours per week

Availability for a flexible schedule including days, nights, weekends, and holidays

Valid driver's license, vehicle insurance, and reliable transportation

Successful completion of drug screen and motor vehicle report

Subject to periodic, random drug screenings and monthly motor vehicle checks

Demonstrated leadership qualities, strong organizational skills, and the ability to collaborate effectively

Previous leadership experience is required

Capability Requirements: The following capabilities are essential:

Ability to sit, stand, and walk for extended periods

Occasional stooping, bending, and climbing, including using ladders

Regularly lifting, pushing, pulling, and carrying up to 50 pounds

Frequent use of hands and wrists for grasping and fine manipulation

Effective communication skills in speech, reading, and writing

Strong observational skills to respond to the environment

Ability to work in diverse temperature conditions and exposure to food allergens

Safe operation of restaurant equipment, including knives and fryers

Acknowledgement of Expectations: I acknowledge receipt of this document and agree to adhere to the requirements set forth. I understand that this job description does not constitute an employment contract and that changes to my role may occur with or without notice.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Experience Level: 2 years

Restaurant Type: Quick service; fast food restaurant

Work Location: In person