Service Advisor
Description:
Service Advisor
We are looking for an experienced Service Advisor/Writer to join our team and act as our liaison for customers to address their vehicle repair needs.
A Service Advisors responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system.
Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.
Responsibilities
Develop cost estimates, logging needed parts and the time needed for repairs
Schedule the most appropriate Service Technician for each job
Convey all necessary information regarding costs, parts, work and Technicians to customers
Call the customer to arrange appointments
Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
Contact customers in the case of additional work to relay the details and extra costs
Enter the details of repair jobs on the company's network and prepare repair instructions Requirements and skills
Be very detail oriented and computer proficient
Proven work experience as a Service Advisor/Writer or similar role
Computer literacy and knowledge of office software programs
Excellent communication and customer service skills
Strong record-keeping skills
The ability to understand and relate technical issues to the service team from customers' non-technical descriptions
A high school diploma or equivalent is preferred Benefits
401(k)
401(k) matching
Health insurance
Dental insurance
Vision Insurance
Employee discount
Paid time off
About Us
Four Seasons RV (4SRV) is a 41 year old company. 4SRV is a family owned and run business. The Cochran family acquired the business in November of 2021. We are small enough to care and large enough to be innovative and to provide excellent customer service and support. The most important asset at 4SRV are our team members. You will be part of something exciting and be an integral part in the growth of the 4SRV family! Training is an integral part of our DNA. We will help you grow professionally and provide the tools you require. We always attempt to grow from within before we look outside. Our Mission is to provide our customers with a world class RV experience. If this sounds like the team you have been looking for then we would welcome the opportunity to share more with you about our team and to get to know you also.