Control Room Supervisor - PS ATL

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Control Room Supervisor

This is a role for a dynamic, quick thinking, team-oriented person looking to advance to a leadership position in the PS LAX Operation. Stationed in the Control Room, the Control Room Supervisor will be assisting with operational challenges by aiding in real-time feedback for Control Room and all operational associates. The Control Room Supervisor will become proficient in the PS operation, working across all departments as they are an extension of management.

Responsibilities & Expectations

Supervise the Control Room (Associates and Admins) to ensure proper support for operations

Enforce standards of service and operational SOPs

Partner with MODs to create and close EAST reports

Responsible for training new Control Room associates

Partner with MODs to resolve employee relations issues Requirements

Operates with precision as a Control Room Associate, and/or previous Supervisory experience required

Able to take direction well and apply feedback

Strong written and verbal aptitude to guide operational staff in a positive and effective manner

Currently holding a Customs, RAD, and Escort icon on SIDA badge

PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts Full Time Employee Benefits

Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability

401K retirement plan with company matching

Health and Dependent care FSA and HSA with company matching

Merit-based raises and bonuses

12 PTO Days / 6 Paid Sick Days Prorated Annually

Monthly Health & Wellness and phone reimbursement

Paid training

A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.