Loan Recovery Specialist

Overview

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

The Loss Mitigation Specialist is responsible for collecting past-due consumer, mortgage, and commercial loans.

This role helps customers find solutions and manage accounts that are in legal action or bankruptcy. The Specialist ensures that all accounts comply with Bank policies and state and federal regulations.

Compensation: $65,000+ depending on experience.

This position is located in-office at our Operations Center in West Allis, WI.

Responsibilities

Collect payments on past-due installment, credit, mortgage, and commercial loans.

Make outgoing calls to assist borrowers in bringing their accounts up to date.

Explain the available options for loss mitigation and repayment to customers.

Send the necessary notifications, including demand letters, right-to-cure notices, and alternatives to foreclosure.

Manage delinquent vehicle loans and coordinate vehicle repossessions when necessary.

Refer accounts for foreclosure or judgment to the legal department when appropriate.

Collaborate with the Loan Servicing teams to address and resolve any issues related to payment processing.

Make sure to comply with the Fair Debt Collection Practices Act (FDCPA), the Wisconsin Consumer Act, and all applicable regulations.

Prepare reports for investors and mortgage insurance companies.

Monitor and manage customer bankruptcy cases.

Utilize eOSCAR for handling disputes related to credit reporting.

Obtain and monitor insurance for bank-owned and other real estate owned (OREO) properties. Qualifications

Associate degree in business is preferred, or equivalent work experience is acceptable.

5+ years of banking or financial services collections experience.

Knowledge of state and federal debt collection laws as well as the Wisconsin Consumer Act.

Experience with Freddie Mac, Fannie Mae, or investor-owned loans preferred.

Excellent communication, organizational, and customer service skills.

Ability to multitask, prioritize, and work independently.

Strong focus on detail and confidentiality.

Experience in Microsoft Office, with a strong emphasis on Excel.

Flexible schedule: some weekend hours are potentially required. Why Join Us:

Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.

Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.

Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.

Celebration of Success: Join a team that values and celebrates individual and collective achievements.

Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.

Great Employee Benefits that start on the 1st of the month after your hire date!

Part-Time:

401(k) with company match

Up to 20 hours of paid vacation after 3 months (must work an average of 20+ hours per week in order to be eligible for paid vacation.)

Full-Time:

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at or