Client Services Representative

Confer with customers by telephone, fax, email or in person to provide information about products and pricing, take orders, cancel accounts as well as obtain details of complaints.

Support sales representatives through management of customer orders from inception to delivery.

Enter customer information, new part numbers, customer orders and customer special terms into the computer system, verify information is correct.

Maintain working knowledge of all company products, services and promotions.

Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as action taken.

Expedite orders, check status of stock and sales orders, process order changes, address inquiries, suggest material alternatives and process customer returns.

Collaborate with marketing, project coordinator and sales representatives to exceed customer requirements and proactively eliminate errors and inefficiencies.

Determine charges for services requested, collect payments or arrange for billing.

Provide customers with tracking numbers, order status and invoice copies.

Customer Service Qualifications and Requirements

Must have strong interpersonal, analytical, reasoning,and project management skills.

Must have excellent verbal and written communication skills

Highly proficient in Microsoft Office (Word, Outlook, Excel), SAP and ERP software, and internet navigation.

Mathematical aptitude to compute prices and write quotes using measurements and fractions.

High School Diploma/GED required

1-3 years of order management or customer service experience preferred

Experience in the construction/manufacturing/distribution fields preferred