Account Management Coordinator

Job Description

Account Management Coordinator

Pharmaceutical

$21.00 per hour

Monday-Friday, 8:00am-5:00pm

Remote

Contract Through June 2026

Why You’ll Love This Job:

100% remote

Equipment is provided

What You’ll Do:

Will possess basic knowledge of all managed care solutions

GMB routing and monitoring

Customer outreach through email, over the phone, live chat, and an intake form

Manage an average of 10-15 customer cases at a time

Answer an average of 15-40 incoming calls per day from pharmacies and the sales team

Lead as managed care point person on conference calls for pharmacy chains and buying groups

Attend and engage in daily team huddle

Attend and engage in cross-departmental meetings

What We’re Looking For:

Confident, professional communication (verbal, written, listening)

Strong organizational and multitasking abilities

Detail-oriented with a structured approach to daily tasks

Adaptable to change and open to new ideas

Independent and team-oriented with a strong work ethic

Pleasant, patient, and customer-focused attitude

Act as liaison between customers and the organization

Identify and track customer pain points

Troubleshoot technical issues and implement process improvements

Uphold SOPs, SLAs, and departmental goals

Build rapport with Sales and support cross-functional collaboration

1-3+ years of customer service experience preferred

Managed care, reimbursement, or pharmacy experience a plus

Proficient in Microsoft Office

Ability to work across time zones and adapt to healthcare industry changes

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

Full-time

Fully remote