German speaking Payroll Service Delivery Manager in Spain

Reference No: 3153

Office Type: Home office - same as employee home address at the top of the contract.

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Step into a key operational role as a Payroll Service Delivery Manager at Zalaris Spain. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance.

Your Responsibilities

Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.

Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.

Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.

Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.

Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.

Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.

Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

High proficiency in German and English

In-depth understanding of German payroll (mandatory)

Experience in outsourcing HR, payroll, or accounting

Work experience with SAP HCM is an asset

Business-minded with an analytical mindset

Ability to plan, prioritize, and structure work to achieve results

Strong customer relationship management and process improvement skills

Excellent problem-solving, presentation, and negotiation skills

Proactive, energetic, and adaptable attitude

Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field

What we offer

Competitive salary

Hybrid working mode, offering flexibility and work-life balance

Opportunities for professional development and career progression

A dynamic, inclusive, and collaborative work environment

The opportunity to contribute to a global leader in HR and payroll services

Benefits

Flexible working hours can be arranged in agreement with the manager

Work from home allowance

Reduced working hours during the month of August

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris