BDC Sales Representantive

Job Description

Job Summary:

The BDC Sales Representative interacts with prospective customers and customers who contact us via phone to learn about RCGA and their desire to purchase a car. Demonstrates and models the company values of high-quality service, integrity, respect, honesty and professionalism.

Responsibilities:

Review in the morning at 9:00 a.m. lead quantity and call customers

Review new leads at all times of the day to call and refer

Answer incoming calls, collect customer information, transfer calls to representative,

Verify lead gogo where calls are coming from and add to system.

Communicates with the lot and gives them information about the prospective customer.

Ensure that the prospective customer is assisted by the Dealership Sales Executive (verify documentation)

Follow up with the prospective customer to ensure that they have received assistance, if they purchased a car and if they did not, investigate the reason.

Follows up on clients of the month in the Desk log.

Follows up on folders (working, new, CRM sold)

Contacts via telephone when the client does not attend the appointment, investigates and convinces him/her to attend.

Meets the established quota of more than eighty calls per day.

Collects complete client documentation. Understand: (Full name, number, email, unit of interest and town).

Must document the details or conversation of each lead [client] in the CRM system.

Comply with established procedures.

Follows up on calls registered in Lead Gogo, verifying if they are added to the system correctly.

Must punch/register 4 times daily, when entering, leaving to enjoy his/her break or end of shift.

Must punch in his/her 15 minutes granted in the morning and in the afternoon to take a short break.

Must be attentive to the training received.

Comply with hygiene rules, wash hands, wear uniform well and free of stains or tears, clean and well-groomed hair for ladies - simple makeup, gentlemen if they have a beard, it must be well-groomed.

Use the E-lead and Lead Gogo tool to access customer profile and always update their information, both platforms must also always be open.

Access the car inventory and check that you have visible scripts for new and used cars.

Confirm appointments scheduled for the next day.

Validate missed calls from the previous day

Make calls to customers who did not come to the lot and follow up.

Make calls to customers who have not bought a car.

Make calls to customers who bought, welcoming them to RCGA and thanking them for their trust.

Make a report on the 15th and 30th of each month for Motorambar [sales traffic] in the case of the Nissan brand

Other tasks can be assigned by your supervisor.

Non-Essential Tasks

Informs the client about the RCGA Credit Protection service and its benefits.

Required Supervision:

This position receives general direction from the BDC Manager.

Requirements:

High School Degree or Associate Degree in Business Administration [preferred]

Six (6) months to one (1) year of experience in a similar position.

Sales experience [preferred]

Knowledge of E lead CRM

Knowledge of Lead Gogo

Basic knowledge of Excel and Word.

Very good verbal and written communication in Spanish and English [preferred]

Excellent interpersonal relationships.

Ability to convince and negotiate.

Mathematical skills [addition and subtraction]

Computer skills and knowledge.

Ability to understand and follow instructions.

Ability to move to other work areas.

Organized

Results-oriented and team-work oriented

Detail-oriented

Job type:

Full-time, Permanent contract

Benefits:

Professional development training.

Private health insurance

Uniform provided

Christmas bonus

Hours:

Monday to Saturday

One day off during the week and on Sundays

Work location:

On-site employment

*Equal Employment Opportunity

Full-time