Sports Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE

Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward.

As a Sport Customer Support Analyst, you’ll provide immediate assistance to our clients and partners by monitoring, investigating, and resolving queries while collaborating with colleagues in Medellín and worldwide. This role suits fast learners passionate about sports, fluent in English, adaptable to flexible hours, and motivated by problem-solving in a dynamic environment.

WHAT YOU'LL BRING

Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products

Prioritizing and solving problems

Providing required information for other team members or departments

Sharing your knowledge within the team

Completing additional tasks assigned by the line manager.

Setting Licenses

REQUIRED SKILLS

Fluent English and strong communication skills (written and verbal).

Problem-solving, multitasking, and prioritization abilities with responsibility and dedication.

Passion for sports

Experience in client support

Knowledge/experience with modern IT solutions

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.