ER Case Consultant

Employee Relations Case Consultant

Function: People Function

Location: Manchester Brewery Office – hybrid working

Salary: c £45,000+ base depending on experience plus full list of benefits listed below

Contract: Permanent

Closing Date: 10th December 2025

As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for an ER Case Consultant in our People Function!

About the role

As one of our ER Case Consultants, you’ll play a key part in how we support our colleagues and keep performance on track. You’ll bring clarity, confidence and steady judgement to ER issues, helping our people managers make good decisions and keeping conversations constructive.

Reporting into the Head of Employee Relations and Policy, you’ll advise on a wide range of cases, including disciplinaries, grievances, absence, smarter working, SARs and general policy queries. You’ll coach managers so they can handle issues early and well, and you’ll partner with teams to apply policies in a practical way.

The ER Case Consultant is often the connector in many situations, you’ll help find common ground, helping colleagues see each other’s point of view and finding a route forward.

Who we’re looking for?

We’re looking for someone who truly thrives in a team environment, yet has the initiative and confidence to also work independently. We need you to value keeping things simple and straightforward. While you don’t need to be a policy expert or an employment law expert, we’re seeking someone with hands-on experience in ER case management, preferably gained within a unionised environment.

Are you someone who thrives on teamwork, relishes the challenge of making sense out of complexity, and brings Case Management? If so, we’re eager to connect with you!

We’re looking for:

great attention to detail- you spot what others miss

strong communication skills, both verbal and written, paired with a knack for solving problems

Previous experience as an ER case consultant, ideally within a unionised setting

Resilience and a proactive, self-starting approach to getting things done with a team and independently

The ability to adapt your communication style to suit a variety of stakeholders

A positive, collaborative mindset and a ‘can-do’ attitude

If this sounds like you, don’t hesitate as your next great opportunity could be just a conversation away!

We embrace learning and growth, and we anticipate there is scope to develop in this role. You are also likely to bring experiences that enhance this role that are not listed above, therefore not every box needs to be ticked when it comes to experience or skill sets.

This is a hybrid role based in our Manchester Brewery but you will be required to travel to our other HEINEKEN sites when required. This travel can be expensed to the company.

Our Benefits

In addition to your base salary, you’ll also receive:

An annual bonus

Company funded Private Medical Healthcare

Double matched pension (up to 10%)

35 days holiday

A quarterly allowance towards purchasing our delicious ciders and beers! (low and no alcohol options available)

Exciting opportunities to develop your career

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The Application

If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are

We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.