Field Based Robot Support Technician (m/w/d)

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For the WISAG Business partner we are searching for Field Based Robot Support Technician (m/w/d)

Responsibilities

Technical Support: Provide hands-on technical support for LionsBot

autonomous cleaning robots deployed in various commercial settings

across Germany, including but not limited to Commissioning of robots on

site with the creation of maps, establishment of cleaning zones as well

as the functional calibrating and testing of the robots

Preventive Maintenance: Perform routine inspections and preventive

maintenance on robots to ensure they are in excellent working condition

On-Site Troubleshooting: Respond promptly to client inquiries and issues, diagnose problems, and implement solutions on-site

Software Updates: Assist in updating robot software and ensuring all features are up to date

Client Training: Conduct training sessions for clients and end-users to maximize the effective use of the cleaning robots

Documentation: Maintain detailed records of maintenance activities, repairs, and client interactions

Collaboration: Work closely with the LionsBot technical support team and engineers to resolve complex technical issues

Reporting: Provide regular reports on robot performance and maintenance activities to the LionsBot headquarters

Requirements

Technical Background: Recognized electrical, electronic or mechanical fields of study

Experience: Prior experience in a technical support or field service role, especially with autonomous robotics, is highly desirable

Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve technical issues

Communication: Excellent communication skills to interact with clients and provide clear instructions

Adaptability: Willingness to travel frequently within Germany and work flexible hours as required

Team Player: Ability to work collaboratively with cross-functional teams and adapt to a dynamic work environment

Driver's License: A valid driver's license Class B is required for travel to client locations

Fluent English and German languages are mandatory for the role, other languages desirable

Why Join Us

Be part of an innovative and dynamic robotics company at the forefront of industry advancements

Collaborate with a dedicated team of professionals passionate about technology and its applications in commercial cleaning

Competitive compensation package, company car also for private usage and opportunities for career growth within a rapidly expanding company