Field Service Engineer - AV

For over 50 years, Visual Sound has achieved a longstanding reputation for excellence in designing innovative audio-visual solutions. As the leading provider of audio-visual consultative solutions in the mid-Atlantic region, we are comprised of a team specializing in modern and trending solutions to meet today's ever-changing workplace and communication needs, to include remote, hybrid and on-premises solutions.

Our in-house design engineering, sales, logistics, procurement, project management, and installation teams provide the services required to consistently complete projects on time, with excellent performance and with on-site service contracts to ensure that the systems are maintained and utilized to their full potential.

Job Overview:

Visual Sound is seeking an experienced Field Service A/V Engineer in the Northern California/Sacramento area. This role is primarily responsible for troubleshooting, re-installing, and maintaining A/V equipment, in addition to installing and servicing systems in the most efficient and effective manner to minimize downtime and achieve max performance. The Field Engineer is also accountable for communicating system performance to the customer andour Service or Installation Departments.

Additional Responsibilities:

Assist the Technical Operations team performing installation and system commissioning work as needed

Field Commissioning of AV Systems and other Engineering related duties

Travel to client sites and occasional out-of-town travel as necessary

The final commissioning of audio-visual equipment, including, but not limited to audio DSPs, CODECs, switchers, control systems, VTC systems, and video processors

Create user guides and train end users on how to use their A/V control systems

Refine current processes, develop a better workflow, and make recommendations

Clear communication, documentation and organization of paperwork, tools and company vehicle

Work closely with the Technical Operations team, the Installation Manager and the Manager of AV Integration while assuring a professional and safe working environment

Other duties as required or assigned by company management