Aftersales Publication Author

Hybrid: This position does not require an employee to be on-site full-time to perform most successfully. The employee’s role enables them to work at a GM facility or off-site as frequently as needed. This position requires being onsite to attend business on Tuesday, Wednesday and Thursday.

Role Summary

This is an exciting opportunity to work in a dynamic environment with future global projects, creating, managing and developing owner manual data. Our primary objective is to have them available, accessible, and accurate at the time of vehicle delivery, improving quality, and helping to create the best vehicles and customer experience in the industry.

We achieve this goal by considering the customer’s needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!

The position demands a considerable amount of energy, creativity, & drive for results initiatives.

CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. This publication author technician is responsible for efficiently and effectively facilitating the execution of Aftersales Engineering deliverables within the specific function. This position is specifically for the execution of Owner Manual Development for our vehicles

What You'll Do (Responsibilities)

The primary role of Owner’s Manual (OM) author is to work in collaboration with Product Engineering and Marketing in order to develop the content of Owner’s Manual and glove box literature.

Develop OM content for each program launches for GMSA

Analyze new, modified and carryover OM content for programs launched in South America and the ones surrogated by GMSA Aftersales Engineering

Validate vehicle feature and operation to best inform our customers how they work

Audit translation to Brazilian Portuguese for OM published in Brazilian market

Author owner’s manual in English language in the Global Service Authoring System (GSA)

Develop illustration in global standards for Owner’s Manual

Author technical content for dealers’ technicians

Your Skills & Abilities (Required Qualifications)

Bachelor degree, preferably in Engineering or technical areas

Very good knowledge of automotive systems and interested in technical literatures

Intermediated English (Mandatory writing and reading)

Very good written and oral communication and presentation skills

Advanced skills in MS Office (Excel, Word, PowerPoint)

Technical drawing experience

Ability to keep the standards and to improve (Innovation is a need for this role)

Strong ability to work under pressure and tight deadlines

High sense of urgency and customer focus

Working comfortably within a dynamic business environment

Driven for results skills (desire to win)

What Can Give You A Competitive Edge (Preference Qualifications)

Spanish (Desired)

Proficiency in Photoshop and Illustrator

Desirable to be familiar with AutoCAD, Catia, UG (Unigraphics) or any other 3D modelling software

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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