Senior Automation Technician

Minimum Qualifications Who We Are: Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County.

We are currently seeking a customer service-oriented Senior Automation Technician to be a part of the MHSS Management Information Systems (MIS) team that provides desktop and electronic health record (EHR) support to 600+ employees.

Come join our team!

Minimum Qualifications: High school diploma or GED; college course work in computer science, information technology or a related field preferred; two years of experience in data processing, computer operations or advanced level office work which involved operating and maintaining a personal computer and peripheral equipment and associated software; or an equivalent combination of training and experience.

Required Knowledge, Skills, and Abilities: Working knowledge of standard office practices, procedures and equipment.

Ability to diagnose basic computer problems and to provide technical assistance and support to users; to operate and maintain automated office equipment including personal computer, computer terminal and peripherals, and related software and other standard office equipment; to communicate effectively orally and in writing; to develop and maintain effective working relationships with internal and external customers.

Working knowledge of HIPPA preferred.

Working knowledge of computer hardware and software preferred; Troubleshooting skills preferred.

Knowledge of security standards preferred.

Skill in documentation preferred.

Additional Requirements: * Pre-employment drug testing, FBI criminal background check, and education/degree verification required.

Duties include but are not limited to the following: * Logs and tracks support calls using an automated ticketing system; * Provides excellent customer service and assists in monitoring the functioning of department systems to verify correct operations and detect errors; supports electronic health records and desktop teams in their daily assignments; * Troubleshoots basic hardware and software problems and resolves these problems; * Creates and maintains documentation of helpdesk tasks; * Installs and performs break/fix support under the guidance of the infrastructure team; * Answers user inquiries regarding computer software or hardware operations; and * Performs other related duties as required.

This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Shift Monday - Friday; 8:30 a.m.

- 5:00 p.m.

Work Location Mental Health Support Services