Store POS Support Specialist

We are looking for a full-time Store POS Support Specialist to join the Store Support Help Desk department.

You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail. You understand how to operate the POS registers. You lead by example and represent yourself positively and professionally. You can execute tasks successfully with minimal supervision, and you are friendly, outgoing, and communicate well with associates and customers

POSITION RESPONSIBILITIES:

• Responds to telephone calls, emails and other requests for support.

• Process shipping of POS equipment to stores.

• Coordinate problem resolution across internal departments.

• Basic knowledge of commonly used concepts, practices, and procedures within store operations.

• Relies on pre-established instructions and guidelines to perform the functions of the job.

KNOWLEDGE AND SKILLS PREFERRED:

• Minimum 1-2 years of store retail experience

• Excellent verbal communication skills

• Ability to think on your feet and solve problems quickly.

• Organized and self-motivated

• Computer skills that will allow easy navigation through software products to reset passwords, MS Office, call tracking, and email.

SCHEDULE / HOURS:

We are looking to staff the Store Support Help Desk with associates who have flexible work schedules to cover our normal office hours below, as well as the extended office hours that occur during November and December. This position will also be involved in the after-hours emergency Line rotation.

• Monday-Friday 7:00 AM to 8:00 PM

• Saturdays 9:00 AM to 8:00 PM

• Sundays 10:00 AM to 7:00 PM