CMA, RMA, CST or LPN Bariatric Outpatient Clinic

Job Type

Full-time

Description

SUMMARY

The clinical staff (CMA, RMA, CST or LPN) supports bariatric providers and patients by delivering organized clinical and administrative care. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks.

POSITION REQUIREMENTS

Key Responsibilities

Welcome patients, verify demographics, and prepare them for visits

Take and record vital signs, weight, and body composition measurements, and demographic information

Obtain and record medical history, surgical history, verify allergies, update medication lists per clinic and departmental protocol

Prepares clinic summary forms for providers prior to patient visits

Assists with bariatric-specific assessments, including risk calculators/screening tools and questionnaires

Prepare exam rooms and support providers during clinic

Clean exam rooms after patient visits per policy

Complete EMR documentation and fulfill MIPS requirements

Assist with scribing clinic notes to support provider workflow and maintain complete, accurate records

Enter medication and lab orders and call results as guided by nurse / providers

Complete overdue task lists

Respond to prescription requests / refills

Assist with incoming and outgoing phone calls, including appointment scheduling and message triage, notifying the appropriate clinic staff member and documenting intervention

Process faxes, scan documents into the EMR, and manage incoming results or referrals

Maintain clinical supplies, equipment cleanliness, and regulatory compliance

Support multidisciplinary team members such as front desk staff, nurses, dietitians, behavioral health, and surgeons

Participation in telehealth group medical visits and associated clinic work up

Participation in bariatric service line team meetings and accreditation surveys

Maintains bariatric clinic protocols as outlined by ASMBS standards

Ability to work in multiple platforms (Allscripts, Athena, Epic)

Skills and Competencies

Comfortable handling weight-related discussions with respect

Organization with documentation, phones, and office workflows

Ability to communicate effectively through team emails, instant message platform and respond in timely manner

Ability to manage a busy clinic flow

Team-oriented approach with dependable follow-through

Take manual vital signs (blood pressure, heart rate, respirations)

Safety: Ensure Patient & Staff Safety

Follow OSHA and HIPAA Guidelines, assisting with maintaining clinic compliance (AAAHC)

Follow all PSC and bariatric program policies when caring for patients

Provide patients with support utilizing program's scale and with ambulation as needed

Requirements

PREFERRED QUALIFICATIONS

High school diploma or equivalent

Completion of an accredited program with current CMA, RMA, CST or LPN certification

BLS certified

Experience in bariatrics, weight management or surgical outpatient care is preferred

Strong communication skills and professionalism during sensitive conversations

PERSONAL CHARACTERISTICS

High Energy Level

Strong interpersonal skills

Ability to relate sensitively to patient needs

Excellent telephone skills and etiquette

Maintains confidentiality

Uses discretion and sound judgement

Ability to establish credibility with physicians, staff and patients

Ability to multi-task, resourceful and well organized, takes initiative

Mindful of quality improvement and cost-efficient care

Team player

Ability to maintain positive attitude

Follows clinic dress code policy