Patient Support Associate I

Job Description

We are seeking a Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley’s Inpatient Campus in Havre de Grace, MD. We’re looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion.

Ready to Lead With Purpose?

If you’re a patient-focused, compassionate, and driven professional who’s as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.

At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person—not just the disease—Ashley continues to live its mission:

“To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”

Why You’ll Love Working Here

At Ashley, we take care of our people as passionately as we take care of our patients. You’ll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth:

Total Rewards & Perks

PTO: Generous PTO policy.

Paid Holidays: Up to seven annually, based on hire date.

Medical, Dental, & Vision Insurance: Starting the first of the month after hire.

Generous HRA contribution with medical plan enrollment.

401(k) with Company Match: $1-for-$1 match up to 6%.

FSA Eligibility for pre-tax savings.

️ Company-Paid Life Insurance and Short & Long-Term Disability.

Buy-Up Life Insurance with spouse/child coverage options.

Tuition Reimbursement: Up to $5,250 annually after one year.

Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.

️ Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.

Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).

Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.

Your Impact

As our Patient Support Associate, here’s what you can expect:

Takes accurate attendance and tracks patient participation at scheduled activities.

Is familiar with patient schedules for all programs.

Knows the campus layout, including rooms, offices, and amenities.

Performs scheduled rounds of the campus.

Documents patient lateness and absences as required.

Safely searches new patient luggage using proper protocols and PPE.

Follows “Items to be Held” policy and maintains confiscated items accurately.

Inputs/searches items in Personal Effects Form and labels items properly.

Provides tours and orientation for new admissions.

Reviews and answers questions about the Patient Handbook.

Effectively addresses behavioral issues, documenting concerns in shift reports.

Communicates important psychiatric and behavioral information to care teams.

Facilitates and documents clinical groups and interventions as needed.

Assists with AV equipment, documentation, and strategic department meetings.

Participates in Crisis Prevention and clinical training sessions.

Maintains safety, security procedures, and supports in emergency drills.

Operates golf carts for patient transport and practices proper radio etiquette.

Follows standard operating procedures and department policies.

Participates in interdisciplinary team functions and ongoing education for clinical roles.

What You Bring

High School diploma or GED required; Associates or Bachelor’s Degree in Human Services preferred.

A valid driver’s license with clean driving record required

CPR/BLS certification required

Prior experience working in SUD or behavioral health setting strongly preferred

Recovery Coach and/or CPRS certification preferred

Crisis Intervention/de-escalation training/experience preferred

Ability to maintain calm within the patient community during any emergency or drill

Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)

Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness

Ability to sets clear boundaries with patients

Speaks and acts in an ethical manner

Excellent customer service skills

Knowledge of SUD treatment language and documentation expectations

Our Commitment

Every team member at Ashley:

Model and reinforce our mission, values, and culture of excellence.

Protects patient privacy and upholds HIPAA compliance.

Champions diversity, equity, and inclusion in all we do.

Contributes with compassion, professionalism, and a shared sense of purpose.

Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer

Full-time