Client Services Analyst

What You’ll Do:

As the Client Services Analyst, you will be primarily responsible for assisting with the third-party business development and client services team, including but not limited to, market study reporting, property analysis, RFP preparation and administration, financial analysis, budget benchmarking, portfolio management, and other activities related to the growth and success of business development/client services. This is a key role within our corporate office that collaborates across a wide array of stakeholders ranging from internal teams to external partners.

Where You’ll Work:

Located in downtown Columbus, Ohio, our corporate offices overlook the Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy the building’s fitness center and rooftop terrace with adjoining clubroom and walk to some of the city’s best restaurants and downtown amenities.

What You’ll Own:

Support client services by leading market study reports; including but not limited to, property and market analysis, competitive set surveys, economic trends, supply and demand feasibility, location analysis, rental rate and operations underwriting, due diligence coordination, and business plan thesis.

Assist client services with the preparation and implementation of proposals, presentations, coordination of meeting agendas, and client relations. This includes but is not limited to, client gifting, event coordination, executing RFP presentations, third-party communications, contract implementation, legal documentation, and other related documents.

Assist the Transition department with the onboarding and communication of new business to the portfolio.

Write business plans in alignment with the client’s investment goals and present to the Operations team to ensure clear communication of business goals for execution.

Develop and maintain all department financial models, reports, and ad hoc analyses supporting business development and client services objectives.

Participate in quarterly client report cards for each third-party asset to support strategic operations and investment decisions, as well as, identify opportunities for operational efficiency.

Prepare comprehensive asset and portfolio evaluations, ensuring revenue is optimized and expenses are minimized. Identify summary of strategic recommendations to enhance returns.

Prepare weekly and monthly reports to organize and track business development performance.

Work with Coastal Ridge Marketing teams to audit and update property management websites, contact cards, social media announcements, press releases, and all other third-party advertising sources.

Evaluate and provide insights on markets both on a macro and micro level, as well as budget benchmarking.

Other projects, and tasks, as designated and assigned by the Supervisor.

What You’ll Bring:

Bachelor’s degree preferred.

2+ years of experience in the multifamily real estate industry.

Strong written and oral communication skills.

Strong work ethic with an entrepreneurial outlook and attitude.

Works proficiently in a fast-paced environment with a high regard for quality, detail, and execution.

Availability to meet business demands and requests outside of traditional office hours (*as needed).

Ability to navigate and prioritize multiple tasks.

Proficient in Excel, industry research tools (CoStar, College House), market studies, and underwriting.

Must be comfortable interfacing with both internal and external stakeholders, including investors and business partners.

Who You Are:

An analytical problem solver. You visualize, articulate, conceptualize, and solve complex problems by making decisions that are sensible given the available information. You keep it cool when things get crazy and approach problems with viable solutions. You pay attention to the small things that make a big difference.

A captivator. You’ve got strong verbal, written and interpersonal communication skills including public speaking and presentation skills. You engage our employees and create an environment that makes learning exciting.

A detail-oriented individual. You pay attention to the small things that make a big difference. You look at information with a discerning eye to ensure its accuracy. You understand the importance of editing and proofreading your work to ensure it’s done right.

Financially focused. You look at information with a discerning eye to ensure its accuracy. You use a data-driven approach to make decisions that positively impact the company’s financials. You find creative ways to move the needle and are focused on driving results that ultimately influence the bottom line

A masterful executor. You get things done and approach problems with viable solutions. You optimize performance in the face of diversity, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders, ensuring goals reach or surpass the finish line.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.

To learn more about our company benefits, click here.