Customer Support Service Analyst

Date Posted: 11/12/2025

Hiring Organization: Rose International

Position Number: 493337

Industry: Insurance

Job Title: Customer Support Service Analyst

Job Location: Columbus, OH, USA, 43215

Work Model: Hybrid

Work Model Details: 2-days in the office and 3-days at home

Shift:

Training Hours:

Monday-Friday, 9:00-5:30 EST

Employment Type: Temp to Hire

FT/PT : Full-Time

Estimated Duration (In months): 7

Min Hourly Rate : 19.00

Max Hourly Rate : 19.00

Must Have Skills/Attributes: Banking/Financial, Customer Service, Hospitality, Insurance

Experience Desired: 2-3 years in Banking, finance or customer service a plus (1 yrs)

Required Minimum Education: Associate degree

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

Are you looking for a great CAREER and not just another job? Then you have come to the right place!

Our client is a global Insurance and Financial Services Company. They have been recognized as “Fortune 100’s Best Places to Work” and “Best Organizations for Diversity in 2020”

We are here to help you! At Rose International, we are focused on your success which is one of the many reasons we have been voted as Glassdoor's Best Companies to Work For in 2019 and 2020!

Required Education:

• Associate degree or bachelor's degree

• Fresh graduates are welcome to apply

Required Training:

• Client will provide training, and training will be paid (Need to attend 100%)

Required Experience:

• Excellent verbal and written communication skills for effectively communicating with others

• Proficiency with computers and common office software

As a Representative, you will provide extraordinary care to our members, partners, plan sponsors, and investment professionals

You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts; plan fees or plan inquiry questions will be key to success

Additionally, you will effectively interpret and articulate the Client's marketing strategies when communicating with customers

Customer Support Service Analyst Responsibilities:

• Receives and responds to incoming calls from investment professionals, plan sponsors, and members on a variety of topics and understands the different product suites, including current line-up and products no longer sold that still require servicing

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our members better than anyone and using the information in a way that drives the relationship deeper

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.