Operations Executive

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

•Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.

•Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.

•Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

•Respond to customer queries via email and phone in a professional and timely manner.

•Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.

•Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

•Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.

•Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

•Comfortable with handling data and making calculations.

•Proficiency in MS Excel.

•Ability to work in double shifts.

•Excellent communication (verbal and written) in English; additional language proficiency is a plus.

•Ability to handle pressure and multitask efficiently in a fast-paced environment.

•Strong organizational and time-management skills.

•Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience:

•0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Shifts:

•Day Shift: 11am – 9pm

•Night Shift: 9pm – 7am

6 Days Working (Rotational Week-Offs)