Remote Automotive BDC Agent (BDCA)

Job Description

Join Our Team at Traver Connect – Outbound Appointment Coordinator (Remote)

At Traver Connect, experience truly matters. We believe exceptional customer service begins with exceptional people—and we’re proud to empower our team members to grow, succeed, and make a real difference every day.

We’re looking for energetic, goal-driven professionals who enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering excellence. If that sounds like you, we’d love to connect!What You’ll Do

As an Outbound Call Specialist, you’ll be the voice of Traver Connect—helping customers stay connected with their dealerships and ensuring their vehicles receive the care they need.

Your day-to-day will include:

Making outbound calls to schedule service appointments

Informing customers of recalls, maintenance needs, and promotions

Following up on previously recommended services

Engaging customers with a professional and friendly approach

Updating CRM systems with accuracy and attention to detail

Meeting daily and weekly call/conversion goalsWhat We’re Looking For

We’re seeking team members who:

Are positive, motivated, and customer-focused

Communicate clearly and confidently over the phone

Are organized, detail-oriented, and tech-savvy

Can work independently while collaborating with a remote team

Are reliable, punctual, and driven to achieve goals

(Bonus) Have experience in outbound calling, appointment setting, or the automotive industry

(Bonus) Bilingual (Spanish/English)

Education: High School Diploma requiredWhy You’ll Love Working With Us

At Traver Connect, you’re not just another employee—you’re part of a supportive team that values your growth, celebrates your success, and recognizes your contributions.

Here’s what we offer:

Starting pay: $18/hour + performance incentives

Paid Training: One-on-one remote training with a dedicated trainer

Full-Time Hours: Up to 40 hours per week, rotating Saturdays (weekday off in exchange)

Benefits:

Medical, Dental & Vision Insurance

Paid Time Off (Vacation & Sick)

Urgent Care Membership

Company-Paid Life & Long-Term Disability Insurance

Optional Short-Term Disability

401(k) with Company MatchWork-From-Home Requirements

To ensure success in this remote role, you’ll need:

DSL or Fiber internet connection

Webcam (for training and coaching)

Windows 11 desktop or laptop (Macs, Notebooks & Chromebooks not compatible)

Intel i5 8th Gen+ or AMD Ryzen 5+ with 8GB+ RAM

200GB+ Hard Drive or SSD

Quiet, distraction-free workspace

Dual monitors

Noise-canceling headsetAbout Traver Connect

Based in Richardson, TX, Traver Connect delivers industry-leading BDC solutions that help dealerships grow through innovation, training, and technology. We’re a people-first company where passion meets performance—and where your experience truly matters.How to Apply

Submit your application through our website. Only fully completed applications will be considered. No phone calls, please.

Equal Opportunity Employer Traver Connect is proud to be an Equal Opportunity Employer. All applicants will be considered fairly without regard to race, religion, gender, sexual orientation, or other protected status.

Full-time

Fully remote