Technology Support II - Columbus, OH

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Job Description:

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate Technology Employee Platforms team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job Responsibilities:

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm

Improve operational stability and availability through participation in problem management

Monitor production environments for anomalies and address issues utilizing standard observability tools

Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required Qualifications, Capabilities, and Skills:

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud

Exposure to observability and monitoring tools and techniques

Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkPreferred Qualifications, Capabilities, and Skills:

Knowledge of one or more general purpose programming languages or automation scripting