Business Systems Analyst - GTM and Salesforce

Job Description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

What's the Opportunity:

We are looking for a Business Systems Analyst – GTM and Salesforce to serve as the operational bridge between the Revenue Systems Architect and all key stakeholder teams. This role is ideal for someone who thrives in cross-functional environments, excels at streamlining processes, and enjoys partnering with teams to improve how Salesforce and other GTM systems are used day to day. You'll take ownership of frontline support, backlog execution, sprint hygiene, documentation, and change management — while also handling core Salesforce admin responsibilities.

You'll work closely with developers, vendors, and business users to ensure stories are delivered on time, tested properly, and clearly communicated to the business — including ownership of sprint release notes.

Salesforce Administration & Flow Development

Build and maintain record-triggered and scheduled Flows with scalable, error-handled logic

Replace legacy Process Builder and Workflow Rules with modern flow-based automation

Configure and maintain page layouts, validation rules, formulas, permission sets, and object relationships

Support CPQ workflows by managing Nue product bundles, pricing rules, approvals, and validations

Maintain Field Service Lightning setup including work types, scheduling, and technician resources

Sprint & Backlog Execution

Manage sprint board in Jira, ensure tickets are well-formed and prioritized

Participate in sprint planning, daily standups, backlog refinement, and retrospectives

Own coordination of user acceptance testing and final sign-off

Publish clear and concise sprint release notes at the end of every cycle

Documentation & Change Management

Maintain system documentation, user guides, and SOPs for all changes

Ensure sandbox testing, impact analysis, and structured deployments are followed

Provide training and knowledge support to end-users during change rollouts

Data Stewardship & GTM Team Support

Ensure accuracy of Opportunities, Orders, Leads, Contacts, and Accounts

Monitor and enforce data hygiene practices, deduplication, and validation

Support enablement through workflow automation, reporting, and CRM process refinement

Collaborate across Sales, CS, Marketing Ops, and RevOps to close system gaps

Integration & Sync Management

Troubleshoot and maintain field mappings and sync logic across ZoomInfo, Outreach, HubSpot, RingLead, Vitally, and others

Partner with vendors and developers to ensure seamless integration of tools across GTM stack

Qualifications:

4+ year's experience in Salesforce administration and GTM systems

Strong expertise in building Salesforce Flows, formulas, and field logic

Comfortable managing backlog and sprint ceremonies using Jira or similar tools

Experience creating documentation, SOPs, and release notes for end-user clarity

Deep understanding of CRM data governance and sales/marketing workflows

Clear communicator who bridges technical and non-technical teams

Enjoys problem-solving, collaboration, and helping business teams succeed

Preferred Qualifications

Salesforce Administrator Certification

Hands-on experience in Flow consolidation and scalable architecture

Experience supporting tools like Outreach, ZoomInfo, RingLead, HubSpot

Familiarity with sprint cadences and agile practices

Exposure to CPQ systems like Nue, and knowledge of pricing/quoting workflows

Experience with integration tools such as Zapier, Workato, or Boomi

#LI-Remote

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

Competitive compensation package including stock options

Flexible work schedule

Comprehensive benefits including retirement plan match

Opportunity to make a real impact every day

Work with a dynamic and growing team

Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Full-time

Fully remote