(2) System Patching Specialist (Infrastructure Specialist 2)

BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

This posting has two openings. Applicants only need to apply once to be considered for both positions.

What You'll Be Doing:

I ndependently managing and supporting a wide range of technology domains, including hardware/software administration, network infrastructure, Windows server environments, and enterprise security systems. The ideal candidate will demonstrate technical expertise, proactive problem-solving, and collaborative engagement across internal teams and external partners.

Installing, maintaining, configuring, upgrading &/or administer hardware &/or software, network administration, Windows server administration, business continuity, information security, & network connectivity, AD (Active Directory).

Using Qualys reporting to identify & patch security vulnerabilities with the use of SCCM/MECM & BigFix Patching.

Performing Windows server administration

system updates

patching

provisioning

account management & privileges

file system organization & optimization

data archival

job scheduling

disaster recovery

system performance management

security, log management

application maintenance

Diagnoses, analyzes & resolves issues for customer(s) across assigned multiple technology domains

Collaborating with team members to resolve system vulnerabilities.

Creating, organizing, filing & maintaining documentation

uses Microsoft Word, One Drive, Teams channels, Collaboration, & SharePoint to create & maintain documentation. For more information, please click here .(This position description is the same for 20066944).

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education:

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology Major Worker Characteristics:

Knowledge of oral & written communication tools & techniques, customer support & personal service technical writing & documentation practices, state & Ohio Bureau of Workers' Compensation (BWC) policy, procedures & applicable laws*, vision, mission & goals of BWC*, mathematic principles relative to assigned area in Information Technology (IT), telecommunications, capabilities & applications of network equipment including hubs, routers, switches, bridges, servers, & related hardware, IT principles, methods and practices in assigned specialty area, software distribution tools and configuration management and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures, operating systems installation and configuration procedures, technology design, Windows Server Operating System, Qualys, Group Policy Object (GPO), CrowdStrike, SCCM/MECM (Microsoft Endpoint Configuration Manager), BigFix Patching

Skill in: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, using data recovery tools and techniques and systems evaluation, and complex problem solving.

Ability to: prepare meaningful, accurate & concise reports, stay abreast of current technologies in area of IT assigned, & define problems, collect data, establish facts and draw valid conclusions. developed after employment.

Unusual Working Conditions:

Overtime may be required.

May be required to provide off hours support, either prescheduled or on an emergency basis.

May be required to work during evenings or weekends.