Field Coordination Specialist

Job Description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

We are seeking a Field Coordination Specialist to diagnose problems and rapidly execute appropriate solutions to ensure our clients' uptime targets are met. As part of the Field Coordination team you will:

Rapidly respond to and address field technician concerns as they arise

Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges

Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack

Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution

Work internally across multiple departments to ensure and support the delivery of a world class customer experience

Build a strong, trusting relationship with internal stakeholders through fluid and timely communication

Identify opportunities to proactively address potential challenges

Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution

Assist our Field Service Team via timely confirmation of on-site visits and facility reviews

Work with our Partner organizations to fulfill a seamless experience for their customers

Respond to inventory concerns raised by our supply chain team to account for hardware

Other responsibilities as directed by the Field Coordination Manager.

Qualifications

Some form of technical support or equivalent experience

2+ years of customer service interaction in a startup environment

Experience with CRM platforms (Salesforce proficiency required)

Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)

Outbound phone customer service preferred

Some college preferred.

You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers

You pride yourself on delivering the absolute best customer experience possible

You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges

You have a start-up mindset and an ardent desire to help build a great company from the early stages

You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly

You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is

You possess great empathy and can solve customer problems with speed and precision when problems arise

You are obsessed with our customers and creating a world class customer experience

You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out

You know that great things can be accomplished when intelligent, passionate people work together toward a common goal

You have no problem jumping in to support the team wherever that may be, regardless of defined role

* Must be willing to work weekends as required.

#LI-Remote

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

Competitive compensation package including stock options

Flexible work schedule

Comprehensive benefits including retirement plan match

Opportunity to make a real impact every day

Work with a dynamic and growing team

Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Full-time

Fully remote