Assistant Manager, Quality Assurance

Role Purpose:

Report to QA Manager in governing and implementing product quality program to ensure products are manufactured in accordance with food safety & quality standards and relevant country regulatory requirements.

Accountabilities:

Accountable for quality control and assurance system for incoming material & packaging material, in process production and finished products

Executing & responsible for the hold & release program, whenever there is non-conformance against to the quality standards & policy, end to end coordination task till the impacted products is scrap or release all the quality products at timely manners is required.

Manage & maintain SAP Quality module system.

Lead & drive investigation whenever quality incidents happened till the root cause was found, follow up with effective corrective & preventive actions to avoid recurrence.

Supplier management including liaison with supplier on the issue ensuring root cause and corrective action is effectively implement with no recurrence.

Manage customer & consumer complaint including support to investigation and corrective action.

To liaise with external parties, e.g. customers (audit, complaints, etc.), regulatory authorities (regulatory requirements), R&D (Trials) to ensure quality management system is being followed.

Review and maintain quality documentations & procedures ensuring all the documents are up to date.

Prepare, review, and analyse the quality data trend and suggest on the improvement plan.

Establish training program whenever needed.

Manage laboratory including assurance to the people safety, equipment maintenance & calibration & results validity.

Manage and leading QA technicians including resource planning, guide & coach on day to day duty, and developing technicians skills & competency for next role.

Support all the managerial duties at the absence of QA manager.

Critical Capability, Knowledge, Skills and Experience:

Bachelor of Science in Food Science, Food Technology, Biotechnology, Nutrition, Chemistry, Microbiology, or other equivalent qualifications.

Minimum 5 years working experience in Quality control/assurance in food manufacturing.

Preferable experience in microbiological laboratory, basic problem-solving skill and analytical thinking in root cause analysis.

Internal auditing skill, knowledge in HACCP and sanitation will be added advantage.

Ability to work & communicate effectively with cross-functional teams as well as technicians, operators and contract workers.

Familiar with computer software of Excel, Word, PowerPoint and ability to communicate (both written and spoken) in English and Malay