Service Dept Lead

Job Description

MUST HAVE VERIFIABLE ACCESS CONTROL, SECURITY OR FIRE ALARM EXPERIENCE! IF NOT DO NOT APPLY!

Company Description

Platinum Technologies is a company based in Lancaster, TX that specializes in sales, design, engineering, installation, and service of commercial security alarm, access control, video surveillance systems, and other commercial low voltage technologies. We also provide 24/7 intrusion, fire, and video monitoring services. Our mission is to create smart solutions that work within our clients' budget and needs to easily manage their business technologies.

Role Description

This role is a new role at Platinum allowing us to separate our installation teams from service. This is a full-time role leading our service department with completing service call, remote troubleshooting, and working with our office staff for scheduling and making sure customers systems are working properly! This role will be responsible for a variety of tasks related to the service and maintenance of commercial security alarm, access control, and video surveillance systems. Must be well organized, take pride in your work, be a TEAM player, and must be reliable. The Service Department Lead will start the role to manage themselves and the service of our customers and could grow into a further role as we grow. This position will work with the operations and sales teams to make sure systems are working correctly and to the customer’s satisfaction!

Job Responsibilities

Experience in installation, and service of security alarm, fire alarm, access control, and video surveillance systems

Familiarity with commercial low voltage technologies

Knowledge of intrusion, fire, and video monitoring systems

Ability to analyze client needs and provide customized solutions

Strong problem-solving and troubleshooting skills

Excellent communication and customer service skills

Ability to work independently and in a team

Attention to detail and a commitment to quality

Maintain company tools and equipment to ensure timely installation practices

Ability to test, repairs, and troubleshoot issues and equipment based the installation requirements and job functions

Show pride in your work with quality installation practices for reliable and complete installations providing customers with long lasting solutions

Relevant certifications or licenses (e.g., security alarm installer license, access control certification, Fire alarm License)

Job Requirements/Qualifications

2 Years Security or Fire Industry Experience

Have a valid Driver License at all times

Have or obtain a security alarm license and fire alarm license in Texas

Highly Organized with great attention to detail

Excellent Multi-Task ability

Excellent Communication skills with coworkers, management, customers, vendors, and contractors

Be a TEAM player

Customer Satisfaction focused

Be reliable - be consistently on time and at the job when scheduled

Ability to travel as needed when opportunities arise

Strong Problem Solving and Troubleshooting Skills

Strong Computer and Technology skills

Provide proper documentation and communication to management on daily progress of installation projects

Benefits

Company provided Take Home Vehicle

Company provided Tools and Specialty Equipment

Company provided Phone App or Cell Phone

401K

401k matching

7 Paid Holidays

Paid Time Off

Health Insurance ReimbursementCompany Description

We are a leading commercial and residential integrator completing systems from large to small all throughout Texas. Our systems range from large residential automation systems to small and large commercial security systems including alarms, access control, fire systems, and surveillance systems. We take pride in completing our projects on time and on budget and always exceeding out clients expectations!

Full-time