Sales Operations Business Manager

What is the opportunity?

Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world.

GSRM comprises of 550 people across sales and relationship management team located in multiple geographies.

The Sales Business Management team, working closely with GSRM, is responsible for focuses for;

Sales / Client Strategy and business planning

Control & Governance

Change Management

Business Execution

The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class sales business management services.

Working Hours : 12pm-9pm / 9am-6pm

What will you do?

Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to;

Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements

Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review

Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly setup in line with business requests

Sales Administration – Ensuring desk, products and trades are mapped correctly to sales people

Validating primary and secondary sales coverage for Global Sales – Ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements

Deal Highlight Repository – Maintain a database on deal highlights for GSRM business activities

Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date

Weekly Commentaries – compiling weekly commentary on client performance

Ad Hoc Sakes Business Management requirements – provide support to the on-site Sales Business Management team as required.

*training will be provided with respects to the relevant RBC systems

What do you need to succeed?

Must-have:

Passion for data and analytics; at least 2 years of work experience in operations, data management or client support

Positive attitude and collaborative work approach

Ability to work in fast-paced environment; be agile and flexible to support business needs

Strong written & verbal communication skills

Ability to manage multiple priorities

Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box

Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data

Proficiency in BI tools, preferably Tableau

Strong proficiency in Excel (pivot tables, formulas, charts & graphs)

Bachelor’s degree or higher

Nice to have:

Global Markets business and product knowledge

Exposure to a Sales environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

Work in a dynamic, collaborative, progressive, and high-performing team

Ability to make a difference and lasting impact

Job SkillsBusiness Appraisals, Business Process Design, Business Process Modeling, Configuration Management (CM), Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

Address:PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:Putrajaya

Country:Malaysia

Work hours/week:40

Employment Type:Full time

Platform:

Job Type:Regular

Pay Type:Salaried

Posted Date:2025-11-07

Application Deadline:2025-11-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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