Director, Information Technology

Lead Innovation. Empower Teams. Transform Technology.

Duke's is now looking for a Director, Information Technology to lead our IT department team and oversee all IT services across the organization nationwide. This role is a hands-on leadership position responsible for developing and executing an integrated IT strategy that aligns with the company business plan while ensuring operational excellence, innovation, and high-quality service delivery. This is an exciting opportunity for you to expand your career as our company continues to grow!

This is an on-site position based at our company headquarters in Elgin, IL, working closely with cross-functional teams and directly influencing our technology strategy. Please note: this position is not remote or hybrid.

What You'll Do:

Reporting directly to the VP, Information Systems and Technology, you will be responsible for 4 key areas:

Strategic Planning -

Develop and implement an integrated IT strategy to support the business objectives

Translate strategic goals into actionable plans with measurable KPIs

Collaborate with senior leadership to identify and deliver effective IT solutions

Contribute to business continuity and risk management planning

Recommend technology investments to support business growth Leadership & Communication -

Lead and inspire the IT team, aligning efforts with the company's mission, values, and strategic priorities

Communicate IT plans and progress to key stakeholders

Partner with the VP of Information Systems and Technology to identify risks and opportunities

Define and report on KPIs to measure IT performance and user satisfaction Operational Excellence -

Roll up your sleeves and do whatever it takes to get the job done from working on helpdesk tickets to leading new innovative technologies

Manage the IT budget in alignment with strategic goals

Develop and enforce IT Standard Operating Procedures (SOPs)

Lead high-impact IT projects and continuous improvement initiatives

Ensure delivery of high-quality IT services internally and externally

Maintain and upgrade hardware, software, and infrastructure

Ensure compliance with relevant legislation and standards

Oversee IT security implementation and service contracts People Management -

Foster a positive, high-performing team culture

Support the professional development of IT team members through coaching, mentoring, and training

Conduct regular performance reviews and ensure alignment with business objectives

Hold a bachelor's degree or equivalent work experience in IT or related field

Have 10 - 15 years of information technology experience with 5 - 7 of those years being in a management role; 2 - 3 years at the director level preferred.

Have experience with large-scale ERP implementation

Have strong understanding of IT in service-based businesses

Have strong knowledge of IT security and compliance standards

Have deep knowledge across a broad tech and cyber stack such as ERP Systems, Microsoft 365 / Office 365 Administration, Active Directory / Azure AD, Windows Server Administration (DNS, DHCP, Group Policy, etc.), Network Infrastructure (LAN/WAN, VPN, SD-WAN, Firewalls, Switches, Routers), Cloud Infrastructure (Azure, AWS, etc.), Virtualization (VMware, Hyper-V), Backup & Disaster Recovery Systems (Veeam, Datto, Acronis), Endpoint Management (Intune, SCCM, Jamf, etc.), Cybersecurity Tools (SIEM, EDR/XDR, MFA, MDM), Helpdesk & Ticketing Platform, and Collaboration Tools (Teams, SharePoint)

Are an effective communicator and able to build relationships and communicate clearly across all levels and locations from leadership to field crews

Are strategically agile and quick to recognize and respond to changing needs

Are results-oriented, confident in decision-making and committed to performance improvement

Are action-oriented and capable of resolving issues within appropriate timeframes

Have high standards - motivated to challenge and improve existing systems and solutions

Able and willing to travel up 10 - 15% of the time nationally as needed

Other responsibilities as assigned and/or needed Why Duke's?

We offer a safety-focused team environment

Medical, dental, and vision Insurance options with HSA and FSA plans available

Company-paid basic life, AD&D, and disability Insurance; supplemental options available for purchase

Company-paid holidays and paid time off (PTO)

Safe Harbor 401K Retirement Savings Plan with up to 4% company match and immediate vesting in company match

Employee Assistance Program (EAP)

Employee Recognition and Rewards Program

Career advancement opportunities with access to online learning

Employee discounts program

Compensation Range: $115,000 - $135,000 annually, depending on experience

Duke's reserves the right to offer the selected candidate a salary or wage that's commensurate with the market, qualifications, experience, education, skills, training, certifications, and/or seniority.

Duke's is a Drug-Free Workplace.

Equal Opportunity Employer

Duke's Root Control, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sexual orientation, national origin, disability status, marital status, genetics, protected veteran status, gender identity or expression, amnesty, or any other protected classes in accordance with applicable federal, state and local laws. Duke's Root Control, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Let us know how we can support you.