Collections Manager
Description:
Collections Manager
Please see Special Instructions for more details.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: Position Information
General Information
Position Number
000200
Vacancy Open to
All Candidates
Working Title
Collections Manager
Position Designation
EHRA Non-Faculty
Employment Type
Permanent - Full-time
Months per Year
12
Work Schedule
Monday through Friday 8:00 a.m. - 5:00 p.m.
Hours per week
40
FLSA Status
Exempt
Division
Business Affairs
Department
Financial Services (Adm)
Work Location
Reese Building; 2nd floor; Suite 222
Salary Range
$53,100 - $60,000
Primary Purpose of Department
Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance.
Below are the specific functions of the department:
Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
Merchant services management, including payment systems, third party contracts, integrations, and PCI DSS compliance
Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
Collections and accounting for student loans and past-due accounts
Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts.
Form 1098-T (Tuition Statement) processing
Primary Purpose of Position
This position provides specialized accounting services within the Office of the Bursar related to student loans and past-due account collections. It is primarily responsible for the monthly monitoring, communication, collection, tracking, and reporting of all past-due accounts in compliance with NC GS 116-143, NC GS 147-86, and OSC policies. It negotiates and establishes repayment plans with debtors, refers delinquent accounts to the N.C. Dept of Justice as well as the N.C. Dept of Revenue (NCDOR) for SODCA purposes, and places accounts with collection agencies. This position is responsible for the proper charging of interest and late fees on past-due accounts, application of payments received through NCDOR and collection agencies, and remittance of invoice payments for collection and loan processing services. It is also responsible for completing daily tasks associated with the advance, management, consolidation, verification, and reassignment of the Federal Perkins and University institutional loan programs.
Past-Due Account Collections Management
Loan Service & Collections Management
Collections Monitoring & Reporting
Customer Service
Summary of Position Responsibilities
Past-Due Account Collections Management - Complete the student accounts past-due collection process on a monthly basis 30/60/90 days after the last day of the previous term to ensure compliance with OSC Policy 200.7. Determine which students are delinquent, notify each student of their outstanding debt, assess interest and late payment penalties, and report the student to the NC Dept of Justice if the debt is not paid in 90 days. Facilitate past-due student repayment agreements, and update delinquency codes used to drive collection processes after detailed review and analysis of past-due accounts with or without payments. Update past-due accounts in the DOJ portal with payment activity and recommendations, place accounts with outside collection agencies, handle disputes, and resolve discrepancies between system records and collection agencies. Allocate funds received by outside agencies to student accounts upon receipt. Submit bi-weekly Set-off Debt Collection (SODCA) reports of outstanding account balances and allocate payments received from the NC Department of Revenue to student and/or loan accounts upon receipt. Thoroughly understand and interpret University policies, procedures, and practices, as well as legal limitations imposed on collection activities to make decisions about the collectability of any outstanding amounts and how to apply program rules in unusual situations. Add/remove registration holds as accounts become delinquent or settled. Pay monthly collection agency invoices.
Loan Service & Collections Management - Manage Perkins and Jamieson loan advances/adjustments in the loan service provider portal (ECSI). Pull reports used for account management, registration hold management, SODCA submissions, as well as, bank and Banner reconciliations. Prepare journal entries to record loan collection activity, payroll benefits or overpayment recovery activity, write-off recovery activity, late payment penalty disbursements, and any correction entries identified during reconciliations. Process Federal Perkins loan consolidation payments and complete Perkins loan assignments of delinquent accounts to DOE, as needed.
Collections Monitoring & Reporting - Track the results of outreach efforts to the 30/60/90 day past-due students, promises kept, and actual dollars collected. Perform monthly delinquency monitoring of past-due payment plans. Research loan account discrepancies between ECSI and NSLDS. Add/remove registration holds as accounts become delinquent or settled.
Customer Service - Explain the source of debt and discuss repayment options and consequences of payment decisions with debtors. Serve as the liaison between university and external service providers. Serve as the loan, past-due account collections, and past-due payment plan expert, responsible for responding to Niner Central Student Services (NCSS) escalated cases in Salesforce. Identify problems and take immediate action, including researching federal, state, and university policies to find a resolution and address outstanding issues. Communicate professionally and appropriately by phone, email or in person with students, parents, collection agents, vendors and colleagues in a professional and tactful manner. Present ideas in an organized, clear and concise manner.
Minimum Education/Experience
Bachelor's degree and one year of experience related to the area of assignment; or high school diploma and 5 years of specialized accounting office or collections experience; responsible for past-due account management, institutional or Perkins loan processing, and/or collection customer service.
Preferred Education, Knowledge, Skills and Experience
Intermediate/Advanced level Microsoft Excel Word applications ; Google Applications (Drive, Docs, Sheets Forms).
Ability to work independently with minimal supervision.
Collaborative, proactive and team-oriented with ability to multi-task and lead a team.
Detail-oriented and organized.
Customer Service focused with professional and courteous written and verbal communications.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information:
Posting Open Date
10/27/2025
Posting Close Date
11/16/2025
Open Until Filled
No
Proposed Hire Date
12/01/2025
If time-limited please indicate appointment end date
Contact Information
Posting Specific Questions
Required fields are indicated with an asterisk .
*
How did you hear about this employment opportunity?
UNC Charlotte Website
HERC Job Board
Inside Higher Education
Circa (formerly known as Local JobNetwork)
Another Website
Agency Referral
Advertisement/Publication
Personal Referral
Other
Where did you learn about this posting?
(Open Ended Question)
*
Do you have at least Bachelor's degree and one year of experience related to area of assignment?
Yes - I have at least a Bachelor's degree and one year of related experience
Yes - I have an Associate's degree with at least three of related experience
Yes - I have a High School Diploma /GED with at least five years of related experience
No
*
Please describe your collections and loan servicing experience, i.e. dunning letters, working with NC Department of Justice, collection agencies, and/or Department of Education.
(Open Ended Question)
*
Please describe your professional experience with Excel and reconciling multiple systems.
(Open Ended Question)
*
Please describe your professional experience with Banner, Touchnet, Perkins, ECSI Loan Services, LexisNexis, or NSLDS.
(Open Ended Question)
*
Please describe your help desk, customer support experience for past due accounts receivables and collections?
(Open Ended Question)
Applicant Documents
Required Documents
Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References
Optional Documents