Customer Care Associate

Job Description

Customer Care Associate

Health Insurance

$18.75-$19.75 per hour

Temp to Hire

Monday-Friday, Shifts Below

Columbus, Ohio

Starts October 21st, 2025

As a first-of-its-kind digitally native employee benefits company is looking for emotionally intelligent Customer Service Representatives to join their team. This role serves as the primary point of communication for inbound service calls. You will provide timely and accurate guidance and service to members, providers, brokers, and HR admins. The ideal candidate is a quick learner, curious and eager, resourceful, embraces positive change, challenges the status quo, and thrives in a fast-paced, startup environment.

What the position offers:

· After being hired on, the following benefits are offered:

o Full benefits, unlimited PTO

o 401k options

o Parental leave

o Company social events

· Training is Monday-Friday, 11:30am-8:00pm for 5 weeks

o Pay for training is $18.75 per hour, until trained on claims, then $0.50 per hour increase

· Days/Hours after training: Monday-Friday**open availability between 9am-8pm (you will be assigned one of the shifts below after training)

o Opening Shift (9:00am-5:30pm EST): No shift differential = $18.75 per hour

o Mid Shift (10:30am-7:00 pm EST): + $0.50 per hour = $19.25 per hour

o Closing Shift (11:30am-8:00 pm EST): + $1.00 per hour = $19.75 per hour

What you’ll be doing:

· Provide stellar service to our stakeholders with information regarding eligibility, benefits, and claims with an emphasis on customer education, satisfaction, and retention

· Research and respond to customer inquiries (ranging from simple to complex) via telephone, email, and/or chat, and appropriately document

· Exhibit genuine compassion, patience, and active listening to assist and de-escalate when needed

· Guide callers through troubleshooting as well as navigating company resources and services

Who we’re looking for:

· 1-2 years customer service experience or equivalent higher education

· Ability to act with a sense of urgency and thrive in a fast-paced environment

· Ability to work in a statistically driven environment; measured by call quality, satisfaction, and productivity goals

· Superb time management and organizational skills

· Excellent written and verbal communication skills

· Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions

· Ability to demonstrate critical thinking and effective problem-solving

· Develop strong product and business expertise of company products

· Be able to process, engage, and adapt to constructive feedback

· Work collaboratively with team members to ensure timely responses and resolutions to customer concernsCompany Description

Why should I use a service like Dawson?

We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.

Why is this job posted by Dawson and not the company where I’ll work?

Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.

About Dawson

Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

Full-time