Dispatcher

Implements and maintains an effective dispatch system.

Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

Prioritizes and controls all comebacks to ensure proper and prompt attention.

Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.

Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

Maintains an organized and up-to-date repair log.

Prepares estimates when required.

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

Opens and closes repair orders.

Ensures that technicians follow warranty material disposition procedures.

Communicates job status with the next shift supervisor.

Schedules maintenance for service department vehicles and equipment.

Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.

Coordinates parts requirements with the parts department;

Maintains high customer satisfaction ratings.

Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

Maintains a clean work area.

Maintains a professional appearance.

Other tasks as assigned. Requirements

Must fulfill the following requirements:

Positive Attitude

Outstanding Customer Service Skills

Strong Organizational Skills

Strong Understanding of the technical side of Automotive Service

A Commitment to Excellence

Professional Presentation

Outstanding Communication with Customers, Co-Workers, and Supervisors

Salary Description

35.00 per hour plus Production bonus