Store Manager Retail Operations

Job Title Store Leader

Department Retail

Reports to District Manager Retail

Positions Supervised Assistant Store Leader, Supervisor and Retail Associate

Pay Grade G6

Employment Class Management Salary Exempt

EEO Class 1.2 First-Mid Level Officials and Managers

Authorized Driver NO

Summary:

Lead the operations of a retail store, driving sales and delivering excellent customer experiences. Your leadership ensures merchandise is well presented, employees are supported, and store goals are achieved to help fund community programs.

What You'll Do:

Oversee store operations, staffing, and scheduling.

Hire, train, coach, evaluate and develop management team and retail associates.

Meet and strive to exceed sales and budget goals, documenting as required.

Keep merchandise fresh, rotated, and displayed to achieve sales and budget goals.

Deliver outstanding customer service.

Protect company assets by preventing losses.

Ensure a safe, clean, and positive work environment.

Education & Experience:

High school diploma or equivalent required.

3-5 years of retail experience, including 3 years in a supervisory role.

Experience in production and operations management required.

Knowledge of resale/thrift market is a plus.

Skills You Bring

Strong leadership and people skills-you enjoy motivating and supporting others.

Clear communication and ability to direct a team to achieve sales and budget goals.

Ability to organize, prioritize, and multitask effectively.

Sound judgment and quick problem-solving under pressure.

Effectively monitor the current resale market to compete.

Computer skills to include Microsoft Office Suite and other necessary platforms.

Ability to analyze, manage and plan to achieve the store's budget goals.

Flexibility to work evenings and weekends as needed.

Work Environment:

Busy retail setting with moderate noise.

Fast-paced, customer-focused atmosphere.

Physical Abilities:

Stand, walk, bend, push, and reach for long periods.

Lift up to 30 lbs. regularly; heavier items occasionally.

Use of cash register, computer, and related equipment required.