WMS Support Developer

Overview

Provide fast and effective support to Transportation and/or Warehouse end-users and customers. You will be required to respond to support requests in person and over the phone. Assess and diagnose software issues. Implement enhancements and upgrades. Install transportation and/or warehouse software. Consult the transportation and/or warehouse business. Implement projects as both a team member and/or leader. Serve as an escalation point for end-users and customers and assist with complex issues. Provide software training, as well as miscellaneous transportation and/or warehouse related support. You should have advanced knowledge of transportation and/or warehouse software systems such as: TMW TruckMate TMS and Cadence. Requires excellent logical, diagnostic, and organizational skills, as well as high-level communication and project management skills.

Responsibilities

Provide fast and effective support to Transportation and/or Warehouse end-users and customers

Respond to support requests in person and over the phone

Assess and diagnose software issues

Implement enhancements and upgrades

Install transportation and/or warehouse software

Consult the transportation and/or warehouse business

Implement projects as both a team member and/or leader

Serve as an escalation point for end-users and customers and assist with complex issues

Provide software training, as well as miscellaneous transportation and/or warehouse related support

Advanced knowledge of transportation and/or warehouse software systems such as: TMW TruckMate TMS and Cadence

Requires excellent logical, diagnostic, and organizational skills, as well as high-level communication and project management skills

Time spent for assigned duties and responsibilities is estimated as follows: Working with Internal End-Users 65%, Working with Outside Vendors/Contractors 25%, Working with External Customers 10%

You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST

Requirements

Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative

Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers

Minimum of 5 years of experience in an end-user technical support role, 2-year technical degree, advanced knowledge of transportation and/or warehouse software systems

Strong customer service skills, professionalism, and friendly desk-side manner are a must

1+ year experience writing and understanding DB2 and/or SQL code

Ability to manage incoming transportation and/or warehouse related tickets evaluate, assign priority, and resolve, with assistance from vendor if necessary

Review open tickets and provide updates to end-users and customers as needed

Experience with Crystal reports is a plus

Experience with PeopleNet is a plus

Ability to upgrade and patch enterprise software systems (including maintaining a test environment)

Experience with mobile device management solutions is a plus (MobileIron, SOTI)

Ability to write end-user guides, SOPs, and comfortable training users and customers to use a variety of systems

Prior experience working in or consulting in the distribution, logistics, transportation, or warehouse industry

Strong written and verbal communication skills

Strong time and project management skills

Ability to rapidly learn new software applications and functionality

Strong working knowledge of Microsoft suite, including Microsoft Outlook, Windows, Word, Excel, and PowerPoint

Proven experience in working remote and interacting with team members through web conferencing

Disclaimer

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr