Service Technician

Cyber Advisors, Inc.

has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune.

Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it!

We are looking to add a Service Technician to our team.

Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success.

You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms.

We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Maple Grove office supporting our small to medium-sized business clients over the phone and via remote support tools.

You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Examples of Work Performed * Balance daily work load, answering and prioritizing calls and tickets * Install, support and troubleshoot software and hardware issues remotely * Gather technical information for Engineer or on-site escalations * Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime * Perform on-site dispatches at client sites when necessary * Maintain client accounts with special attention to security on all data and voice systems * Exceed customer expectations of service and know-how on a daily basis * Maintain internal knowledgebase and ticketing information on an ongoing basis * Perform routine maintenance updates * Box up and ship hardware to clients as requested * Build PCs * Put server hardware together * Build virtual windows servers * Other duties as assigned Minimum Qualifications * Education: MCSA or two-year college degree in Information Technology; or equivalent experience.

* The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.

Experience * Two years related experience with helpdesk/desktop support in a professional environment * Call center or client-facing experience Preferred Requirements * Strong PC Operating System, hardware, and networking fundamentals * Active Directory: managing user accounts, security groups, and permissions * LAN Fundamentals: file servers, file and folder permissions, print servers * ISP Flow/Outage Fundamentals * Spam Filtering Fundamentals * Data Backup and Restore Fundamentals * Security: identifying and resolving malicious software issues * Strong interpersonal skills required to effectively communicate with users and vendors * Willingness to work as part of a team to deliver quality service to our clients * Strong work ethic * Time management and task prioritization skills Benefits Include * Highly competitive pay based on experience * Great opportunities for career advancement * Cyber Advisors fully pays Medical and Dental plan for employee * 401k with employer matching * Disability and Life Insurance * Bonuses eligible * Vacation and paid time off * Working with dynamic clients and the latest coolest technology If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.

Must be able to pass a criminal background check and drug screen.