Receptionist

Looking for an exciting & rewarding career? Park Holidays UK a leading holiday park operator, is currently offering exciting opportunities in a fun & dynamic environment. If you are driven and have a passion for helping people realise their dreams, we want you on our team!

Job Summary

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

Meet and greet holiday guests as the first point of contact for the park.

Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.

Provide an information service on all park activities, facilities and local services and attractions.

Provide an efficient reservations service to all resident guests.

Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.

Efficiently operate the Park telephone system.

Complete all Welcome Packs with corresponding programs, membership cards etc.

Issue and control all keys to guest accommodation.

Operate the Park mobile radio system.

Take payment for holidays or caravan owners' accounts and issue receipts.

Ensure the office and reception are always clean.

Open and process post as required.

Make outgoing sales calls - upselling extended stays and upgrades.

Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

Strong communication and interpersonal skills

A passion for customer service and a friendly, approachable manner

Good organisational skills and attention to detail

Ability to work independently and as part of a team

Previous reception or front-of-house experience is desirable but not essential

This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

Generous discount on holidays across our parks

Discount on all food and beverage items on park

Free premium eye test voucher

Access to the Help@hand app offering health, wellbeing, and retail discounts

Comprehensive Employee Assistance Programme

Discounted gym memberships

Employee referral scheme

Sales referral scheme

Free expert mortgage advice

Company pension scheme

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